Personal Membership terms and conditions
Starting 1 April 2025, these Terms and Conditions will apply to all new Members and those renewing on or after this date. If you joined or renewed on or before 31 March 2025, you can request a copy of the applicable terms and conditions.
Introduction
The key governance document of the AA is the Constitution, which outlines the AA’s purposes, it’s governance structure, and your rights and responsibilities.
By paying for an AA Membership, you agree to be a Member, and agree to the Constitution, these Terms and Conditions, and the Privacy Statement.
Membership is available for New Zealand Citizens, Permanent Residents, and holders of visas of more than 12 months.
AA Membership is non-transferable and personal to you.
We wish to draw your attention to the following items in these Terms and Conditions:
they are subject to the terms of the Constitution and if there is any inconsistency between the two the Constitution prevails,
Member Subscriptions are non-refundable,
there is a 24 hour stand down period for Roadservice (including upgrades to AA Plus and AA Motorhome Plus),
to the extent permitted by law, we limit our liability to you in respect of the provision of services, and
they may be changed by us from time to time.
If you have upgraded your Personal Membership to include AA Plus and/or AA Motorhome Plus, please see the additional Terms and Conditions here.
Definitions
In these Terms and Conditions:
AA means The New Zealand Automobile Association (Incorporated).
AA Roadservice Provider means our staff, or a provider selected by us, to attend the Callout for a Breakdown.
Accident means an event in which a Vehicle, Trailer, Caravan, Personal Mobility Device, or Motorhome, has been damaged in a collision or impact with another object, whether this is another vehicle or not, or whether caused by a mechanical failure. This includes a series of events arising out of a single event.
Associate Member means a Member, who is eligible for a discount to the Subscription because they live at the same Home Address as their spouse or partner who is a current Standard Member. Please note, this is not available for other family members and is limited to one partner. The discount to the Subscription for an Associate Member will be applied first before any Tenure Discount that the Associate Member might be entitled to.
Breakdown means an event where a Vehicle, Trailer, Caravan, Personal Mobility Device, or Motorhome, suffers a mechanical fault that prevents it from being driven or continuing a journey safely, and the cause of which is not an Accident, theft, fire, flood, or malicious damage or the cause of which is not discovered during a maintenance or service check.
Callout means a response to a request for assistance where an AA Roadservice Provider is dispatched to and arrives at a Breakdown.
Caravan means any registered and roadworthy caravan used for personal use and attached to a Vehicle, but excludes caravans that are used at any time for any commercial purpose.
Fifth Wheeler refers to a towable recreational vehicle designed for accommodation, equipped with sleeping and cooking facilities, and attached to a towing vehicle using a fifth-wheel coupling. Unlike Motorhomes, fifth wheelers are not self-propelled and require a compatible towing vehicle for mobility.
GST means goods and services tax as defined in the Goods and Services Tax Act 1985.
Hazardous Materials means any of any kind substance considered explosive, flammable, poisonous, corrosive, irritating or otherwise harmful in the opinion of the attending AA Roadservice Provider.
Home Address means the home address of the Member that we have recorded at the time of the relevant Breakdown, or at the time an individual applies to become or renew as an Associate Member.
Member means any person who has agreed to become a Member of AA, whose name is entered on AA’s Register of Members and recorded on the Membership Card, and who has paid the Subscription in full.
Member Benefits means the benefits available to Members from time to time and may include discounts for third party services or goods, or the ability to access content and services relevant to Members.
Membership means the rights of members in respect of being a Member.
Membership Card means the physical or digital card issued by us to you.
Membership Year means the current year of the Member’s Subscription.
Membership Years means the consecutive period(s) of 12 months commencing from the start date of the Membership.
Motorhome is applicable to a motorhome that has been nominated under an AA Motorhome Plus upgrade. A motorhome means a self-propelled recreational vehicle designed for both transportation and temporary living accommodation, which is permanently equipped with sleeping quarters, cooking facilities, and typically includes a bathroom. This definition encompasses various classes of motorhomes (such as Class A, B, and C), provided it is used for personal use, registered, roadworthy, and meets the Size and Weight Specifications for Motorhomes (please see the Terms and Conditions for AA Motorhome Plus). This definition excludes any Vehicles, Trailers, Caravans, or Fifth Wheelers.
On-Tow means a Trailer or Caravan attached and being towed by a Vehicle.
Personal Mobility Device means a personal bicycle, electric bicycle, e-scooter, and mobility scooter, which does not require a licence for it to be legally operated. It does not include a Vehicle, motorised wheelchairs, ride-on mowers, or segways.
Road means any public road or highway in New Zealand, which is formed, designed for and is in a suitable state for the use of a two-wheel drive motor vehicle, and is accessible at the time of the Callout. A Road does not include beaches, reserves, forests, or riverbeds.
Roadservice means assistance we provide or facilitate at the roadside when you contact us about a Breakdown, except where an exclusion in these Terms and Conditions applies.
Specialist Towing Equipment means towing equipment not ordinarily carried by an AA Roadservice Provider and includes but is not limited to hydraulic under lift tow trucks, vehicle wheel skates, and hiab-equipped tow trucks.
Subscription means the annual payment required to remain a Member.
Standard Member means the person who has paid the standard Subscription rate.
Tenure Discount is a reduction in the Subscription payable based on consecutive Membership Years. Tenure Discounts do not apply to the Subscription for a Youth Member, however, when a Youth Member turns 20 and continues their Membership as a Standard Member, their prior consecutive Membership Years will be applied to the Tenure Discount.
Trailer means any two, three, or four wheel, trailer, horse or dog trailer, or boat trailer, when attached and towed by a Vehicle, which is used for personal use, is registered, roadworthy, and meets the Size and Weight Specifications below.
Urban Area means the geographical areas within Whangarei, Auckland, Hamilton, Tauranga, Rotorua, Gisborne, Napier-Hastings, New Plymouth, Whanganui, Palmerston North, Kapiti, Wellington, Nelson, Christchurch, Dunedin and Invercargill.
Vehicle means a motorised and roadworthy vehicle, which can be legally used on the Road (within the limits set out in the Size and Weight Specifications section below), and is used for personal use, which excludes vehicles that are used at any time for any commercial purpose, such as carrying items/people for money, delivery or collection of goods, transporting people, or carrying equipment, tools, or materials for commercial purposes or any combination of private, domestic and commercial use (which would require one of our Business Subscriptions). A Vehicle does not include a Trailer, Caravan, Personal Mobility Device, Motorhome, Fifth Wheeler, motorised wheelchairs, ride-on mowers, or segways.
Youth Member means a Member, who is eligible for a discounted Subscription due to being, or less than, 19 years old.
Interpretation
All dollar values referred to are inclusive of GST.
Where we use the phrases, we, us or our in these Terms and Conditions, we mean the AA, and in relation to a Breakdown, we mean the AA Roadservice Provider.
Where we refer to you and your in these Terms and Conditions, this means the Standard Member, Associate Member, or Youth Member, unless there is an express reference to the contrary.
Subscription
All Member Subscriptions are non-refundable.
You are eligible for Tenure Discounts after you have been a Member for more than one year and provided there is no break in your Membership Years.
Member Benefits
We will use reasonable endeavours to provide or facilitate the provision of Member Benefits to you.
You are entitled to access the Member Benefits provided or facilitated by us. A list of the current Member Benefits can be found here.
We may add, modify, or remove any Member Benefit, content, or service at any time, whether we have provided advance notice of the change or not.
Member Benefits may:
have additional terms and conditions that apply, including additional charges, and
be available for a limited time and in limited locations.
We reserve the right to limit access to Member Benefits until your Subscription is fully paid.
We reserve the right to refuse, and/or place restrictions or limits on your access to Member Benefits, or any other product or service that we may provide, if in our opinion, you and/or a person you are with are, or have been:
abusive, threatening, violent, or inappropriate, toward any of our staff or AA Roadservice Providers, or
attempting to receive service by deception.
Roadservice Callouts
In the event of a Breakdown, you must:
contact us immediately,
be with the Vehicle, Trailer, Caravan, Personal Mobility Device, or Motorhome, at the time of the Breakdown and remain with the Vehicle, Trailer, Caravan, Personal Mobility Device, or Motorhome, until the Callout is attended, and
produce your Membership Card and another form of identification acceptable to the AA Roadservice Provider, such as a driver's licence, when the callout is attended.
When requesting a Callout, you will need to provide details for us to verify:
your Membership,
location,
the Vehicle, Trailer, Caravan, Personal Mobility Device, or Motorhome,
the suspected cause of the Breakdown, and
you must tell us if you or the Vehicle, Trailer, or Caravan, falls under any of the exclusions for Roadservice (please see the General Exclusions section below).
If you have been a Member for less than 10 years, the number of Roadservice Callouts is six per Membership Year. If you exceed your annual limit, each additional Callout will be charged at $60. Any unused Callouts cannot be carried forward into the next Membership Year on renewal.
If you have been a Member for 10 or more consecutive Membership Years, you are entitled to an unlimited number of Roadservice Callouts.
All Callouts are subject to the General Rights to Refuse Roadservice below.
Roadservice is provided on Roads throughout the North and South Island. We endeavour to provide Roadservice as soon as is practicable, however, the response time is not guaranteed and may vary depending on, among other things, the location of the Breakdown and the general demand for Roadservice at the time your request is received.
In certain remote areas there may be occasions when we are unable to find an appropriate AA Roadservice Provider to assist you. In these rare instances you will be required to arrange your own rescue or towing at your own expense.
Size and Weight Specifications:
Roadservice is available for Vehicles, and any attached Trailer or Caravan, that are up to:
Weight: 3.5 tonnes (3,500 kg) gross vehicle mass.
Width: 2.44 metres.
Height: 3 metres.
Length: 7 metres. Please note that Vehicles, Trailers, or Caravans, exceeding 5.5 metres in length may be subject to delays from some locations due to availability of the resources required.
The size and weight specifications that apply to Motorhomes are set out in the AA Plus and AA Motorhome Plus Terms and Conditions.
What is covered by Roadservice:
Timeframe: Roadservice is available 24 hours after purchase of your Membership.
Coverage: Is for new faults, faults that reoccur more than 30 days after a callout for the same issue, or faults that reoccur less than 30 days later provided you have proof that a permanent repair has been completed by a suitable service provider within that time. You are not covered for known faults or incidents that existed before you purchased your Membership.
Towing: If, following a Breakdown, we cannot mobilise the Vehicle, Trailer, or Caravan, it will be taken to, at our option:
the nearest place of safety, or
to your choice of local repairer.
There is no charge for the Callout or towing, unless the Breakdown occurs in an Urban Area and the towing is to a location that is more than 10 km, in which case top up fees may apply. We cannot guarantee that the tow to a local repairer will be within the opening hours of the repairer, or that the repairer will be immediately available to undertake any work. The responsibility for the Vehicle will pass to you after it has been taken to its destination.
Additional Transportation: Transport for you and your passengers, or a Trailer or Caravan, at the time of the Breakdown, is subject to the legal limit of the AA Roadservice Provider’s attending vehicle. Any additional transportation, such as a return journey to pick up extra passengers/vehicles will be a cost you are responsible for.
On-Tow Limits: If the Breakdown relates to a Trailer or Caravan attached to the Vehicle and cannot be mobilised, and provided it complies with the legal size and weight restrictions, our maximum contribution to the cost of its towing in Urban Areas is $40, and $100 for outside of Urban Areas. You will be responsible for any additional costs.
Keys: If the key to the Vehicle has been lost, or you require the services of a locksmith, our maximum contribution towards the cost of the labour (excluding parts) in Urban Areas is $40, and $100 for outside of Urban Areas. Where you ask us for help with retrieving a key locked inside the Vehicle, we will not be held responsible for any resulting damage.
Incorrect Fuel: If the wrong type of fuel has been put into the Vehicle, please do not start the Vehicle and call us immediately. If an AA Roadservice Provider which specialises in fuel recovery is unavailable, we will tow the Vehicle to the nearest place of repair or safety. Any specialised fuel recovery, further towing, and/or repair will be at your expense.
Modified Vehicles and motorcycles: Towing of Vehicles that have been lowered or modified, or are fitted with body kits, or motorcycles, will be on a reasonable endeavours basis and may be subject to delays because Specialist Towing Equipment is required. Any additional costs for Specialist Towing Equipment or labour will be at your expense. If you choose not to accept the attending AA Roadservice Provider, additional arrangements will be at your expense.
General Exclusions:
What is not covered for Roadservice:
a Vehicle, Trailer, Caravan, Personal Mobility Device, or Motorhome, that has suffered a Breakdown or other disrepair before the 24 hour stand down period has expired.
a vehicle, trailer, or caravan, that does not meet the Size and Weight Specifications.
a Vehicle, Trailer, Caravan, or Motorhome, which is trapped or bogged.
where a Vehicle, Trailer, Caravan, or Motorhome, has been in an Accident.
fuel and parts.
pets and livestock, and if there are any being transported in the Vehicle, Trailer, Caravan, or Motorhome you must secure these before the Callout is attended. We will not be held responsible for any injury to pets or livestock because of towing a Trailer, Caravan, or Motorhome at your request.
assistance on private property, without the relevant permission from the property owner or occupier.
storage costs.
routine repairs, maintenance, and servicing costs, or faults caused by your actions or omissions.
a second or subsequent tow in relation to the same Breakdown event, after the Vehicle, Trailer, Caravan, or Motorhome has been towed by us. For example, if you ask us to tow the Vehicle to your Home Address and after delivery ask us to tow this to a local repairer, the cost of the second tow will be your responsibility.
any loss or damage to, or caused by, items carried in or on the Vehicle, Trailer, Caravan, or Motorhome, during the tow, for example, bicycles, jet-skis etc.
a vehicle which is used for commercial purposes.
any unregistered, unwarranted, or unroadworthy vehicles, caravans, and trailers.
the Vehicle, Trailer, Caravan, or Motorhome is carrying any form of Hazardous Materials.
the Vehicle, Trailer, Caravan, or Motorhome is carrying a load beyond the legal limit.
any financial loss or liability in any way connected to the Breakdown.
Breakdowns which are covered by insurance policies.
events relating to electrical issues within the Vehicle, Trailer, Caravan, or Motorhome e.g. radios and fridges.
the Vehicle, Trailer, Caravan, or Motorhome has been involved in racing, pace making, speed testing, reliability trials, competitions, or off-road activities.
General Rights to Refuse Roadservice:
We reserve the right to refuse to provide or arrange assistance for a Breakdown under the following circumstances:
Size and Weight Specifications: The maximum thresholds set out in the Size and Weight Specifications section above (or in relation to a Motorhome, in the AA Plus and AA Motorhome Plus Terms and Conditions) are exceeded.
Repeat Breakdowns: Assistance will not be provided if we have attended the same Vehicle, Trailer, Caravan, Personal Mobility Device, or Motorhome, and your request relates to the same fault within 30 days, unless you provide proof that a permanent repair has been completed by a suitable service provider within that time.
Unattended: You must be with the Vehicle, Trailer, Caravan, Personal Mobility Device, or Motorhome, when we attend.
Unsafe, unroadworthy, or unlawful: Assistance will not be provided for vehicles, trailers, caravans, or motorhomes, that are unsafe, unroadworthy, unlawful, overladen, being used improperly, or where it would be dangerous, unsafe, or illegal for the AA Roadservice Provider to repair, load, or transport the Vehicle, Trailer, Caravan, Motorhome, you, or those accompanying you.
We cannot confirm your Membership: If you cannot produce a valid Membership Card (or appropriate receipt) and some other form of identification, and if your Subscription is not up to date, we reserve the right, at our discretion, to offer service on the immediate payment (by credit or debit card) of the Subscription required, plus a supplementary charge for joining while already requiring assistance. The cost of this will be confirmed to you prior to purchase.
Delay in contact: We won’t attend if the Breakdown is not reported immediately.
Unreasonable behaviour: Where you or anyone accompanying you:
is behaving or has behaved in a threatening, abusive, or inappropriate manner, or
have falsely represented that they are a Member.
Excessive Usage: We reserve the right to investigate if we consider your Roadservice use is excessive. If, following investigation, we reasonably suspect you are seeking to use Roadservice in breach of these Terms and Conditions, we may inform you that we will charge you for any further assistance that we may provide.
Failure to maintain: Failure to obtain a permanent repair following any temporary repair that we carry out, or due to a lack of routine maintenance or servicing (in line with the guidelines of the manufacturer), or continued failure to maintain fuel or charge in the Vehicle, Personal Mobility Device, or Motorhome.
No serviceable spare wheel or wheel changing equipment: Failure to carry a serviceable spare wheel, or where the Vehicle, Trailer, Caravan, or Motorhome is not designed to carry a spare wheel, wheel changing equipment suitable to the Vehicle, Trailer, Caravan, or Motorhome.
Emergency Services: Where the Breakdown is attended by the Police or other emergency service, until after we are authorised to help.
For the events above, we may assist in arranging an alternative service or towing at your expense, which you must pay for at the time of service.
Roadservice for a Personal Mobility Device:
Mobility scooters: If immobile due to a flat battery, flat tyre, or lost keys, we will transport your mobility scooter to your Home Address, so long as the Breakdown occurred within your local area. Please note that we are unable to nurse, lift you, or provide other special personal assistance.
Electric bicycles: If immobile due to a flat battery, electrical system fault, a flat or damaged tire or wheel, broken chain, or broken pedals, we will transport your bicycle to your Home Address, vehicle, or place of repair, whichever is the closest.
Non-electric bicycles: If immobile due to:
a flat or damaged tire or wheel, we will help with tyre repair or replacement,
a broken chain, or pedals, we will transport your bicycle to your Home Address, vehicle, or place of repair, whichever is the closest.
E-scooters: If immobile we will assist with transporting your e-scooter to your Home Address, or place of repair via a rideshare provider or a taxi up to a maximum of $55, whichever is the closest.
The above is subject to the following limitations:
we will only provide the service above for Personal Mobility Devices that you personally own (for example, rentals and commercial use items are excluded),
we will not assist with breaking or cutting a lock, or any Personal Mobility Device secured by a lock for which you don’t have a key or combination,
when transport is required, it is limited to the legal limit of the AA Roadservice Provider’s attending vehicle, and
if additional transport is required (except for the maximum contribution referred to above for e-scooters), these costs will be at your expense.
New Zealand visitors
Visitors to New Zealand may purchase a six-month Subscription as a visitor member.
We are a member of the Federation Internationale de l'Automobile. We maintain reciprocal arrangements with many automobile organisations around the world, and as part of those arrangements we provide standard Membership entitlements for a maximum period of six months to most members of affiliated clubs once their affiliate membership is validated. Overseas affiliated members must register in person at an AA Centre prior to requesting services.
Members from affiliated clubs and visitor members may purchase AA Plus and AA Motorhome Plus, for a limited period of six months which is not refundable or transferable.
Complaints
We aim to always provide a high level of service, however, there may be a time when you feel that our service has fallen below the standard you expect, and if this is the case and you wish to complain, please contact us here.
Limitation of Liability
Our obligation is to provide help and attempt to repair your Vehicle, Trailer, Caravan, Personal Mobility Device, or Motorhome, or tow this if repair is not practicable.
We will not be liable for any indirect or consequential loss, including loss of income or any other expenses, or damage that arises from providing, or failing to provide, any services, including, but not limited to, Roadservice.
Your Information
You agree to provide, and update, us with sufficient information to contact you about your Membership and enable the delivery of Member Benefits, including a current residential and email address.
We will collect, use, share, and protect, your personal information in accordance with the law and our Privacy Statement.
Changes to these Terms and Conditions
We may change these Terms and Conditions (including those relating to AA Plus and AA Motorhome Plus which are an extension to these) from time to time.
We will publish any updated Terms and Conditions on our website.
The changes that we may make, without your approval or prior notice, are limited to changes:
that are required to reflect changes to applicable law,
for technical or security reasons, and/or
that are likely to benefit you or have no or a neutral impact.
In the event of a material change to these Terms and Conditions, we will:
make the change with effect when your Membership is next renewed, or
notify you of the changes at least 14 days in advance of the proposed change.
A change in Member Benefits or the Constitution is not a material change to these Terms and Conditions.
Queries
If you have any queries, please contact us on 0800 500 444.