AA Senior Driver: Terms and conditions

1. Available to all those aged 65 years old and over, on a Full Licence (Class 1).  
2. You must bring your valid licence, corrective eye wear (if required as a condition on your licence) and appropriate closed shoes to every session. Failure to meet any of these requirements will result in a session cancellation and incur a cancellation fee equal to the session fee. 
3. Each Coaching Session is an hour in duration and tailored to your needs.  
4. This session is not an on-road safety test or medical assessment. The session aims to up-skill and improve road safety through refresher sessions. 
5. Coaching Sessions must be prepaid and booked online. There is no limit to the number of bookings.   
6. To be eligible for the discounted offer, the Senior Driver must hold a current AA Associate or Full Membership. 
7. Bookings are subject to availability.  
8. All Member and Non-Member offers are subject to change and notice thereof will be provided online. 
9. Senior Driver Coaching Sessions are non-transferable.  
10. The Coaching Session will be conducted in your personal vehicle.  
11. You must ensure that your vehicle has a valid registration and WOF. Failing to meet this requirement will result in a booking cancellation and incur a cancellation fee. 
12. While using your own vehicle for the session, the insurance is your own responsibility.  
13. Your Coaching Sessions will start and finish at your selected location chosen when booking.  
14. If your Coaching Session commences within 10 minutes after your agreed booking time, the session will be shortened by an equivalent amount of time, at the Driving Instructor’s discretion. E.g. If you arrive to your booking 5 minutes late your booking will be shortened to 55 minutes long.  
15. If your Coaching Session cannot commence more than 10 minutes after your agreed booking time, it will result in a session cancellation and incur a cancellation fee equal to the session fee. You can re-book a session online, at the full fee.  
16. Any cancellations or changes to your booking or instructor must be made online or in writing via your driving instructor at least 24 hours prior to the commencement of your Coaching Session.  
17. If you cancel online more than 24 hours prior to the commencement of your session, you can re-book online without incurring a cancellation fee. 
18. Cancellation or changes due to any reason including sickness (to chosen instructor, time or date) within 24 hours prior to the commencement of your lesson will incur a cancellation fee equal to the lesson fee.  
19. If you fail to arrive for your booking it will result in a session cancellation and incur a cancellation fee equal to the session fee. 
20. To be eligible for the AA Membership discounts, your valid AA Membership needs to be linked to your online profile prior to completing any purchase or making any bookings. Presentation of a proof of AA Membership after a paid purchase or booking will not be accepted to claim for retrospective AA Membership discounts.
21. All of our vehicles are fully insured, dual controlled and have an in-car camera for your safety.
22. All BEV (Battery electric vehicles) and PHEV (Plug-in petrol hybrid vehicle) owners if you wish you take the lesson in your own car then you must ensure that your vehicle has a current RUC licence and present proof of this before any driving lesson. Instructors are required to verify the RUC licence and will cancel the lesson if the vehicle does not have a current RUC licence displayed and the current odometer reading is less than the ‘maximum distance recorder’ shown on the RUC label (including the distance needed for the lesson) and you will be charged the full lesson fee.
23. All lessons are in the Instructor's dual controlled vehicles unless other arrangements are made prior with your Instructor.
24. AA Driving School - Driving Lessons shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service. 
25. AA Driving School - Driving Lessons reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.
26. Prices of all Services are subject to change with or without notice.
27. Credit card security is implemented using secure SSL encryption on all transactions and processed using a secure, trusted, PCI compliant payment gateway and used by AA Driving School - Driving Lessons for payment processing.
28. All fees and transactions are in New Zealand dollars.
29. Vouchers are valid for one year from the date of purchase and lapse if not redeemed during the period of validity.
30. We reserve the right to terminate the Coaching Session if:  

• You engage in any behaviour that your instructor determines is reckless; or  
• You fail to comply with the instructions or directions of the instructor before/during the Coaching Session.; or  
• Your instructor has assessed your driving skills/competence and deemed you to be unfit/unsafe to drive; or  
• You show any signs of impairment that will impact your ability to drive safely.  

If your session is terminated for any of the above reasons, you will incur a cancellation fee equal to the session fee. You can rebook online at the full fee.

1. Available to all those aged 74 years old and over, on a Full Licence (Class 1).  
2. You must bring your valid licence, corrective eye wear (if required as a condition on your licence) and appropriate closed shoes to every lesson. Failing to meet any of these requirements will result in a session cancellation and incur a loss of the Member Benefit for 2 years.  
3. Each Coaching Session is an hour in duration and tailored to your needs.  
4. This session is not an on-road safety test or medical assessment. The session aims to up-skill and improve road safety through a refresher drive. 
5. Free Coaching Sessions for AA Members must be booked online and limited to one session every two years.  
6. All Coaching sessions must be booked online. Bookings are subject to availability.  
7. To be eligible for the Free Senior Driver Coaching Session, the Senior Driver must hold a current AA Associate or Full Membership  
8. All Member offers are subject to change and notice thereof will be provided online.  
9. Senior Driver Coaching Sessions are non-transferable.  
10. The Coaching Session will be conducted in your personal vehicle.  
11. You must ensure that your vehicle has a valid registration and WOF. Failure to meet this requirement will result in a booking cancellation.
12. While using your personal vehicle for the lesson, insurance is your own responsibility. 
13. Your Coaching Sessions will start and finish at your selected location chosen when booking.  
14. If your Coaching Session commences within 10 minutes after your agreed booking time, the session will be shortened by an equivalent amount of time, at the Driving Instructor’s discretion. E.g. If you arrive to your booking 5 minutes late, your booking will be shortened to 55 minutes. 
15. If your Coaching Session commences more than 10 minutes after your agreed booking time, it will result in a session cancellation and loss of benefit for 2 years. You can rebook a session online, at the full fee.  
16. Any cancellations or changes to your booking or instructor must be made online or in writing via your driving instructor at least 24 hours prior to the commencement of your Coaching Session.  
17. If you cancel online more than 24 hours prior to the commencement of your lesson, you can rebook online without losing the benefit. 
18. Cancellation or changes due to any reason including sickness (to chosen instructor, time or date) within 24 hours prior to the commencement of your lesson will incur a cancellation fee equal to the lesson fee.  
19. You can book additional Coaching Sessions online, at the full fee. 
20. To be eligible for this coaching session, your valid AA Membership needs to be linked to your online profile prior to making any bookings.
21. All of our vehicles are fully insured, dual controlled and have an in-car camera for your safety.
22. All BEV (Battery electric vehicles) and PHEV (Plug-in petrol hybrid vehicle) owners must ensure their vehicle have a current RUC licence and present proof of this before any driving lesson. Instructors are required to verify the RUC licence and will cancel the lesson if the vehicle does not have a current RUC licence displayed and the current odometer reading is less than the ‘maximum distance recorder’ shown on the RUC label (including the distance needed for the lesson) and you will be charged the full lesson fee.
23. We reserve the right to terminate the Coaching Session if:  

• You engage in any behaviour that your instructor determines is reckless; or  
• You fail to comply with the instructions or directions of the instructor before/during the Coaching Session; or  
• Your instructor has assessed your driving skills/competence and deemed you to be unfit/unsafe to drive; or  
• You show any signs of impairment that will impact your ability to drive safely.  

If your session was terminated due to any of the above reasons, you can re-book a Coaching Sessions online, at the full fee. 

As a student participating in driving lessons with AA Driving Instructors, you are expected to adhere to the following code of conduct before and after each session:

• Respectful Behaviour: Students and Instructors are expected to always maintain professional and appropriate behaviour during the driving lesson and within all communication before and after each session. Treat your Driving Instructor, other road users, and pedestrians with respect and courtesy at all times.
• Listening and Following Instructions: Pay close attention to your instructor’s guidance and follow their instructions carefully. Your instructor is experienced and has your best interests in mind.
• Feedback and Communication: Communicate openly with your instructor about any concerns, difficulties, or questions you have regarding your lessons after the session.
• Zero-Tolerance Policy: AA Driving School has a zero-tolerance policy towards abusive behaviour or the use of inappropriate language towards driving instructors or external contractors and within all communication before and after each session or appears to be under the influence of drugs and/or alcohol. Any such instance of inappropriate behaviour will result in immediate action.

If a student is found to be using abusive language or engaging in disrespectful behaviour towards a Driving Instructor, the following consequences may apply:

• The instructor has the right to refuse commencing, or immediately withdraw during and after a lesson.
• The instructor may cancel any related bookings.
• The student may be suspended from further lessons with other Driving Instructor unless approved by AA Driving School.
• In extreme cases, the student's enrolment with AA Driving School may be terminated permanently.

Please note: 

• Any cancellation or termination during a lesson, or within the cancellation period of 24 hours will incur a cancellation fee equal to the session fee.

AA Driving School aims to provide a safe and respectful learning environment for both students and Instructors. By adhering to these policies, we ensure that everyone can benefit from effective driving lessons without fear of abusive behaviour.