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Phishing Scams

Phishing is when someone tries to steal your money, or your identity, by getting you to input personal information (for example credit card numbers, bank information, or passwords) on a phishing website. It is an easy trap to fall into as cybercriminals often pretend to be reputable companies, with emails that are more and more sophisticated. 

For the latest information on current phishing scams involving the AA and what to do, please see below.

Phishing Scam: Survey email scam

If you received/opened this email please; 

  1. Delete the email without clicking the link.
  2. If you have clicked the link, please scan your device for malware.
  3. If you have provided your Credit Card details, contact your bank immediately to arrange for credit card to be replaced.
  4. If Credit Card details were provided, contact CERT and fill an individual report for a data breach Report an incident - business and individuals | CERT NZ
Scam image

Cryptocurrency text message scam

We’re aware of a scam message that is currently circulating encouraging AA Insurance customers to join a cryptocurrency training course. Please know, this is a scam.

The AA would never ask for personal details, passwords, PIN numbers, or request payments via text or WhatsApp.

If you have a received a message along these lines, please delete it immediately and block the number. If you have entered your credit card details into any associated links, contact your bank immediately.

If you are ever unsure of the legitimacy of a communication from the AA, please do not hesitate to contact us for assurance. 

    AA Insurance scam email

    We have been made aware of a scam email circulating, claiming to be from AA Insurance requesting recipients to click a link in order to receive a refund.

    The scam email is designed to trick recipients into thinking it is from AA Insurance and to click the link (and probably then enter their bank account details).

    If you have received this email please refer to this article on AAI's help centre I have received a letter, email or text asking me to complete a form for a No Claims Bonus benefit error. Is this a scam?

    AA Insurance scam email

    Phishing Scam: Car Emergency Kit

    If you received/opened this email please; 

    1. Delete the email without clicking the link.
    2. If you have clicked the link, please scan your device for malware.
    3. If you have provided your Credit Card details, contact your bank immediately to arrange for credit card to be replaced.
    4. If Credit Card details were provided, contact CERT and fill an individual report for a data breach Report an incident - business and individuals | CERT NZ