Phishing is when someone tries to steal your money, or your identity, by getting you to input personal information (for example credit card numbers, bank information, or passwords) on a phishing website. It is an easy trap to fall into as cybercriminals often pretend to be reputable companies, with emails that are more and more sophisticated.
For the latest information on current phishing scams involving the AA and what to do, please see below.
If you received/opened this email please;
We are aware a former AA Smartfuel email domain is currently being used in a phishing scam claiming the recipient has an outstanding toll payment.
The AA Smartfuel programme ended in January 2024 and no longer sends out any customer communications.
If you receive any communications relating to Smartfuel or ‘EZPass Unpaid Toll Services’, specifically from the email address contact@smartfuel.co.nz, please do not click any links or open any attachments. Delete the email immediately.
We are conscious that these emails can evolve over time so it’s important to stay vigilant. Even if one sign of this scam is present, please treat it as such.
If you are ever unsure whether any communication from the AA is legitimate, please feel free to contact us for reassurance.
If you received/opened this email please;
We’re aware of a scam message that is currently circulating encouraging AA Insurance customers to join a cryptocurrency training course. Please know, this is a scam.
The AA would never ask for personal details, passwords, PIN numbers, or request payments via text or WhatsApp.
If you have a received a message along these lines, please delete it immediately and block the number. If you have entered your credit card details into any associated links, contact your bank immediately.
If you are ever unsure of the legitimacy of a communication from the AA, please do not hesitate to contact us for assurance.
We have been made aware of a scam email circulating, claiming to be from AA Insurance requesting recipients to click a link in order to receive a refund.
The scam email is designed to trick recipients into thinking it is from AA Insurance and to click the link (and probably then enter their bank account details).
If you have received this email please refer to this article on AAI's help centre I have received a letter, email or text asking me to complete a form for a No Claims Bonus benefit error. Is this a scam?
If you received/opened this email please;
