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  • What if I need to cancel or reschedule?

    • Please call 09 927 2659 to notify AA Home Book a Job of the change to your booking.
    • If you need to cancel or reschedule within 24hrs of your confirmed booking time (excluding weekends), AA Home Book a Job charge a call out fee. The reason for this fee is because our Representative won’t be able to find other work within that timeframe. We treat our Trades people well so that they treat you well.
  • Can the AA help me if my bicycle gets a flat tyre or the chain breaks?

    Where a bicycle becomes immobile due to a flat or damaged tyre or wheel, the AA will provide roadside assistance with tyre repair or replacement.

    Bicycles that become immobile due to a broken chain or broken pedals, the AA will provide bicycle recovery to the Member’s home address, vehicle, or nearest place of repair. Carriage of passengers can only be to the legal limit of the attending vehicle. If alternative transport for the Member is required, this will be at the Member’s expense.

    Excluded from coverage are bicycles used for commercial transportation, impound bicycles, bicycles that require breaking or cutting a lock to transport or a bicycle secured with a lock for which the Member has no key or combination.

  • Does the AA offer roadside assistance for e-bicycles?

    Yes, where an Electric Bicycle becomes immobile due to a flat battery, electrical system issues, a flat or damaged tyre or wheel, broken chain, or broken pedals, the AA will provide bicycle recovery to the Member’s home address, vehicle, or nearest place of repair. Carriage of passengers can only be to the legal limit of the attending vehicle. If alternative transport for the Member is required, this will be at the Member’s expense.

  • What payment methods are available? / Can I pay for a job with cash?

    • For safety and convenience, AA Home Book a Job is cashless. For all services aside from home inspections, your payment is processed securely and easily on Visa, MasterCard or Debit Card via a link texted to you on completion of the works. Please note, payment for this service is due on the completion of the job and expected immediately. For home inspection services, payment options and your invoice will be sent in the booking confirmation email. Payment must be received before you are able to view your report. 
  • When is payment due?

    • Payment for all services aside from home inspections are due on the completion of the job and are expected immediately. For home inspection services, payment options and your invoice will be sent in the booking confirmation email. Payment must be received before you are able to view your report.
  • When will I get my receipt for the works completed?

    • Within 24 hours following payment you will receive an email with your receipt which includes a GST number.  
  • Where do you provide mobile services for AA Pre Purchase Inspections?

    If you live in AucklandWellingtonChristchurchHamilton, Whangarei, HastingsNapier or Havelock North, we have mobile inspectors who can come to you. Please note that for the location to be suitable for a mobile inspection, the location must meet set criteria (i.e. the inspection area must be level and firm - concrete or similar, not gravel or grass).

  • Whangarei

    Services

    Next three business days
    (Business hours)

    Business hours
    ​ (within the hour)​

    After hours
    (within the hour)

    Public holiday

     

    Price
    (incl GST)

    Price
    (incl GST)

    Price
    (incl GST)

    Price
    (incl GST)

    Plumber​

    ​$161

    ​$224

    ​$362

    $437

    Electrician

    ​$199

    ​$199

    ​$476

    $741

    Locksmith - Lockout only
    (standard 20mins)*

    n/a 

    $174

    $248

    $336

    Locksmith

    $174

    $174

    ​$248

    $336

    Tradesperson pricing includes one hour of labour (excluding standard lockouts - please see details below), GST, callout fees and travel. AA Home reserves the right to adjust this pricing when required.
    *Price is for up to 20 mins labour to unlock the door. Any additional labour, parts or materials required will be discussed on site and charged directly by the trade company.
  • Wellington & Surrounding Areas

    Services

    Next three business days
    (Business hours)

    Business hours
    ​ (within the hour)​

    After hours
    (within the hour)

    Public holiday

     

    Price
    (incl GST)

    Price
    (incl GST)

    Price
    (incl GST)

    Price
    (incl GST)

    Plumber​

    ​$212

    ​$275

    ​$444

    $551

    Electrician

    ​$199

    ​$243

    ​$362

    $500

    Locksmith - Lockout only
    (standard 20mins)*

    n/a 

    $169

    $277

    $591

    Locksmith

    $270

    $270

    ​$453

    $591

    Tradesperson pricing includes one hour of labour (excluding standard lockouts - please see details below), GST, callout fees and travel. AA Home reserves the right to adjust this pricing when required.
    *Price is for up to 20 mins labour to unlock the door. Any additional labour, parts or materials required will be discussed on site and charged directly by the trade company.
  • Nelson & Motueka

    Services

    Next three business days
    (Business hours)

    Business hours
    ​ (within the hour)​

    After hours
    (within the hour)

    Public holiday

     

    Price
    (incl GST)

    Price
    (incl GST)

    Price
    (incl GST)

    Price
    (incl GST)

    Plumber​

    ​$193

    ​$193

    ​$331

    $462

    Electrician

    ​$186

    ​$212

    ​$362

    $690

    Locksmith - Lockout only
    (standard 20mins)*

    n/a 

    $169

    $277

    $591

    Locksmith

    $270

    $270

    ​$453

    $591

    Tradesperson pricing includes one hour of labour (excluding standard lockouts - please see details below), GST, callout fees and travel. AA Home reserves the right to adjust this pricing when required.
    *Price is for up to 20 mins labour to unlock the door. Any additional labour, parts or materials required will be discussed on site and charged directly by the trade company.

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