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Is it possible to exchange my Starter Session, Driving Lesson or Senior Driver Coaching Session for cash, a gift voucher, or a portion of my next AA Membership fee?: Credit and bookings are non-transferable. Please cancel your booking and request a refund on an unused Starter Session, Driving Lesson, and Senior Driver Coaching Session when logged in to your online portal, should you no longer require the training. Your refund amount will be for the amount paid at purchase.

How can I switch instructors once I have chosen one or if I don't like the lesson I've received?: You'll be able to choose your preferred instructor, as well as the date and time, during the booking process by logging into the online portal. If you have already booked a particular instructor and then wish to change please cancel your booking/s and re-book with a different instructor if available.

Is it possible for me to take both manual and automatic driving lessons?: During the booking process, you'll be shown a list of available driving instructors and their vehicle transmission type and you can make a selection. You may also be able to use your own automatic or manual transmission vehicle, this can be discussed directly with your driving instructor.

Is it possible to transfer credit from one family member to another?: Credit is non-transferable; if training is no longer necessary, please request a refund from your online portal and the fee will be credited back to the credit / debit card used for the original purchase.

What type of vehicles do our instructors instruct in?: Our instructors all drive dual-controlled vehicles in either an automatic or manual transmission. These are ANCAP4* plus Suzuki or Holden vehicles that are current and safe.

What does the instructor's insurance cover?: Each instructor is responsible for his or her own vehicle and insurance. Please confirm the specifics with your instructor.

Where should I provide feedback?: After your training, sign into the online portal and navigate to the "Contact Us" to leave feedback on your experience.

How will my data be used?: Please refer to the AA Privacy Policy regarding data and personal information.

If I am not an AA Member, am I eligible for a discount?: Only AA Members qualify for Member benefits, sign-up and qualify for all Member benefits.

How do I book a Starter Session?: To schedule a Starter Session, please go to the Starter Session page, click 'Book now'. login to your online portal.

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