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• Why can't I complete the MyAA registration process?

  We may not have your date of birth recorded in our database or it may be recorded incorrectly, your name may have changed since joining the AA or your AA Membership may have expired.

  For help registering for MyAA please call us toll free on 0800 500 444 Monday to Friday 8am to 6pm or send an email to our Customer Contact Centre.

• Why aren't my MyAA login credentials working?

  There may be a couple of reasons why your login credentials (email address and/or password) aren’t working:

  • The email address and/or password you're entering are different from the ones you created when signed up for a MyAA account.
  • You may have forgotten the email address and/or password you supplied when you signed up for a MyAA account.

  Use forgot email or Use forgot password

• Why did I get a “your email address is already registered” message when I tried to sign up for MyAA?

  If you get this error message, it means your email address is already assigned to an existing MyAA account. To access your existing account, please log in to MyAA.

  If you have forgotten your password, you can retrieve your password by using the “forgot password” feature.

  Login to MyAA or Use forgot password

• Why can't you email my MyAA login or password?

  For security reasons we do not email your login credentials. We recommend you retrieve your email address and/or password by using our secure online “forgot email” and “forgot password” feature.

  Use forgot email or Use forgot password

• Why can't my partner and I use the same email address to sign up and log in to MyAA?

  For security reasons each MyAA account email address must be unique. This means a shared family email address can only be used by one MyAA Member.

  Login to MyAA or Sign up

• What do I do if I have forgotten my MyAA password?

  You can retrieve your password by using the “forgot password” feature.

  Use forgot password

• What is MyAA?

  MyAA is the quick and easy way to manage your AA Membership.

  MyAA lets you:

  • Manage your AA Membership
  • Update your personal details (e.g. physical address, phone number, email)
  • Access a wide range of exclusive Member discounts
  • Renew & upgrade your Membership
  • Order your replacement card
  • View your AA Smartfuel CPL balance

  Plus lots more features and benefits!

  Login to MyAA or Sign up

• What happens if I lose my AA Membership card?

  If your AA Membership card has been lost, stolen, damaged or is not swiping you can order a replacement here or log in to MyAA.

  Alternatively, you can send us an email, call us toll free on 0800 500 444 Monday to Friday 8am to 6pm or visit your nearest AA Centre.

  The lost card cannot be used to redeem discounts.

• What do I do if my AA Membership card is lost, stolen, damaged or not swiping?

  If your AA Membership card has been lost, stolen, damaged or is not swiping you can order a replacement here or log in to MyAA.

  Alternatively, you can send us an email, call us toll free on 0800 500 444 Monday to Friday 8am to 6pm or visit your nearest AA Centre.

• How do I sign up for MyAA?

  You need to sign up for MyAA with an email address and password. For security purposes, you’ll also need to complete a one-off verification by confirming your email address. Once this has been completed, you can login quickly next time.

  Sign up for MyAA