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Can I change the repayment amounts during the loan term?
Yes. Talk to your AA Finance financial services manager and they'll see what we can do to change the loan to suit your business's cashflow.
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What happens if I buy more than 50 litres?
The discount will be applied to the first 50 litres and any fuel purchased above this amount will be charged at the full pump price.
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Is there an age restriction on the use of the AASF card?
No.
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My cpl balance isn’t what I thought it should be – how can I check my transactions?
Firstly check your account by logging-in on the 'My Account' page and selecting ‘Transaction’. You can then view all the transactions by selecting the period. If you still believe it isn’t correct, contact our customer service team contact us .... or call 0800 842 877. Alternatively write to us at AA Smartfuel Limited, PO Box 5, Auckland 1140.
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How much am I charged if I txt for my cpl balance?
20c per text.
Or download our FREE app from the App Store (for iOS) or Google Play (for Android).
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Can cards be unlinked?
Yes. Log in to your AA Smartfuel Account and select ‘Remove your card from your Group'. You can then select the card you want to remove from the dropdown menu (the cardholder name will be displayed below when selected) and select ‘UNLINK CARD’.
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If I take out a joint cover policy, and only one of us is claiming, what will you pay?
We will pay the specified monthly benefit on the policy for the individual. If an additional premium is not paid, then we will pay half the specified monthly benefit.
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What is full-time employment?
Full-time employment means that you are earning money by working on a permanent and continuous basis for at least 20 hours every week. It doesn’t include seasonal, casual or temporary employment, or work under a non-renewable contract.
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What if I need to change employer during the term of the cover?
Your cover is completely portable between jobs; however, if you need to make a claim for unemployment you must have been in continuous work for six months with that employer before the claim. Please feel free to contact us to discuss your individual circumstances.
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Is there a stand down period?
Yes. Different claims have different stand down periods. Read the terms, conditions and exclusions for full details.