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Is it possible to pick me up from home or school?
When making your initial booking, centralised pick-ups are standard; however, at your first lesson, you will have the opportunity to discuss the possibility of your driving instructor picking you up at another location.
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How many times can I make use of my AA Member benefits with AA Driver's Seat?
Below details how often you can take advantage of your AA Member benefits:
- Starter Session; once per AA Membership
- A discount on up to 10 driving lessons per AA Membership (Includes Driving Lessons, Practice Restricted Tests, Practice Full Tests, lessons with a package and cancelled lessons within 24 hours)
- Senior Driver 74+ free Member benefit Coaching Session once every two years
- Senior Driver Coaching Session 65+ Member discount benefit up to 10 sessions per AA Membership
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Can I pay for my driving lesson by Eftpos or Credit Card?
Our instructors do not carry Eftpos machines so you will need to pay your instructor in cash at the beginning of each lesson. Alternatively you can discuss alternative payment methods with your instructor (they may offer online banking).
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Can I book more than one lesson?
Yes, please submit a booking form and when our instructor contacts you can discuss booking more lessons.
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Once I have received my Defensive Driving voucher, how long is it valid for?
- Defensive Driving Course vouchers are valid for one year from date of issue
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Do I have to be at home while the Representative is there?
- Yes. We will not proceed with any works unless someone over the age of 18 is present.
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How do I know that I’m getting a fair price?
- AA Home Book a Job provides our representatives with consistent workflow, systems and processes to help them manage and grow their business efficiently. This results in you receiving a high-quality service at a fair price.
- Any feedback given to us on pricing is given to our representatives, allowing them to monitor the rates that are being charged in market.
- We provide you with an estimate for the services you require prior to you finalising your booking to give you an idea of the price you will pay.
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How can I be sure that AA Home Book a Job will do a good job?
At AA Home Book a Job we:
- Partner with like-minded local trades people who mirror the AA values of integrity, honesty,
- Meet with every trade business to induct them into our state-of-the-art Compliance, Health & Safety and Customer Service system
- Monitor trade performance including timely arrival, friendly attitude, professionalism, integrity and workmanship
- Give you the ability to rate your Representative after each job they complete
- Provide training and regular feedback to our Representatives to ensure the best possible outcome for you
- Provide a 12-month Workmanship Guarantee.
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How is AA Home Book a Job different from every other online trade service?
AA Home Book a Job connects you with expert and trusted AA Home Representatives, while at the same time managing the whole process for you to ensure that:
- Your Representative turns up on time
- You get value for money with no hidden fees or call outs
- Your Representative will be friendly and helpful
- If you have an issue you can get in touch with us
- Your Representative will be qualified
- You get a 12-month workmanship guarantee.
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Why can't I register for MyAA?
You may have trouble completing the registration process for MyAA for the following reasons:
- If you get a message saying “email is not valid”, please make sure you have typed the email address in a valid format (e.g. no spelling errors, correct domain name)
- If the password field is highlighted in red, please make sure the password meets our security standards
- If your email address is already registered, it is likely this email address is already assigned to an existing MyAA account. If you have forgotten your password, please use the forgot password feature.
If you still need help, send us an email or call us toll free on 0800 500 444 Monday to Friday 8am to 6pm.