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• Why did the AA update the MyAA application?

  We wanted to improve the user experience for our AA Members and customers which this new interface allows us to do.

  On top of improving existing MyAA features and making it more user-friendly for our AA Members and customers, we also took the opportunity to improve the infrastructure and implement industry best practice application.

  Login to MyAA or Sign up

• What to do if I can't find the MyAA sign-up confirmation email?

  When you created a MyAA account with an email address, we sent a confirmation link to that email account. If you can't find your confirmation email make sure to check your junk and spam mail folder.

  If you are still having a problem with verifying your email address, send us an email or call us toll free on 0800 500 444 Monday to Friday 8am to 6pm.

• If I had Covid-19, should I declare this as a Pre-existing Medical Condition?

  At the time of purchasing your policy if you have previously had Covid-19 and are now testing negative, are feeling well with no symptoms at all, then you do not need to declare this as a Pre-existing Medical Condition. A Covid-19 positive test result at a later date would be considered a new infection.

  However, if you are:

  • still testing positive; or
  • still displaying Covid-19 signs and symptoms; or
  • have been diagnosed with 'long Covid';

  and you wish to have cover, you need to disclose the condition as a Pre-existing Medical Condition and an additional premium may be payable.

• If I had Covid-19, should I declare it as a Pre-existing Medical Condition?

  At the time of purchasing your policy if you have previously had Covid-19 and are now testing negative, are feeling well with no symptoms at all, then you do not need to declare this as a Pre-existing Medical Condition. A Covid-19 positive test result at a later date would be considered a new infection.

  However, if you are:

  • still testing positive; or
  • still displaying Covid-19 signs and symptoms; or
  • have been diagnosed with 'long Covid';

  and you wish to have cover, you need to disclose the condition as a Pre-existing Medical Condition and an additional premium may be payable.

• How do I become an AA Member?

  Signing up to become a member is easy, simply contact the New Zealand Automobile Association (NZAA) on 0800 500 444 or join online.

• What happens if I'm running late?

  If you fail to arrive, or are more than 10 minutes late for your agreed booking, you will forfeit the lesson. You will be required to re-book and pay for another booking. 24 hours' notice of a cancellation is required to avoid paying for the lesson. See our full terms and conditions for more information.
  The full lesson fee is charged when:

  1. You are more than 10 minutes late, which will be treated as a no show
  2. Do not show up
  3. Cancel the lesson less than 24 hours before the start time

• If my circumstances change, what is your refund policy?

  24 hours' notice of a cancellation is required to avoid paying for a missed lesson. See our full terms and conditions for more information. 

• Can I attend a lesson using a photo of my driver licence?

  We are unable to offer lessons unless you have your physical and valid learner, restricted, or full licence ID card with you at the time of your lesson.

• Do you allow lessons to be paid for by cash?

  Cash payments for Member benefits are not accepted; instead, all bookings and payments should be completed after logging in to the online portal. Full price (non-member) lessons booked with your driving instructor can be paid in cash at the discretion of your instructor. 

• Is it possible to pick me up from home or school?

  When making your initial booking, centralised pick-ups are standard; however, at your first lesson, you will have the opportunity to discuss the possibility of your driving instructor picking you up at another location.