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Why can’t I use my old MyAA username and password to log in to MyAA?
Since the last time you logged into your AA account, we've migrated to a new identity platform. We've upgraded our AA online account to increase security. To activate your new MyAA account, all you need to do is set up your new login credentials and connect your AA Membership number.
Please follow the steps below to activate your new MyAA account:
- Click here to set up your new account
- Enter your email address and new password
- Verify your email address and AA Membership number
- You are now ready to explore your new MyAA application and features!
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How can I renew my AA Membership?
You can renew your AA Membership online by logging in to MyAA, by direct debit, over the phone, at your nearest AA Centre, or online banking.
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I can’t remember my AA Membership number and/or Membership package details
You can log in to MyAA to find your AA Membership number and additional details about your Membership package. If you haven't already, you'll need to first sign up for a MyAA account and complete our online registration process.
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What’s going to happen to my personal information linked to the previous MyAA username?
Your personal information linked to your previous MyAA username is stored in an encrypted format on servers with highly restricted access.
We regularly review developments in security and encryption technology and take reasonable steps to protect your information once our systems receive it. This is one of the main reasons why we’ve migrated to a new identity platform to ensure we continue to meet best practice standards when it comes to security and data privacy.
For more information, please refer to our Privacy Policy.
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How secure is AA’s new identity platform?
Our new identity platform enables AA Members and customers to access various applications across the AA while protecting their user accounts. This new identity solution enforces best-practice security settings such as enforced session timeouts, encryption at rest data storage, and an industry best practice password strength enforcement.
This new solution highlights our commitment to security best practices as well as taking reasonable and appropriate measures to protect data from loss, misuse, and unauthorised access, disclosure, alterations, and destruction.
For more information, please refer to our Privacy Policy.
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How do I finish creating my MyAA account and verify my email address?
To finish creating a MyAA account, you need to verify that you own the email address that you used to create/activate the account:
To confirm your email address, click or tap the link in the email you received when you created the account.
Verifying your email address helps us know that we're sending your AA account information to the right place.
Note: Please verify your email address as soon as possible. You may not be able to use your account until you verify your email.