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  • How can you check whether your policy has selected cover for epidemic and pandemic diseases?

    Read the Policy Wording and check whether there are benefits related to Epidemics and Pandemics and refer to the following sections in particular: 

    AA International Leisure Cover Policy Wording:

    • Section 1k: Epidemics and Pandemics

    AA Business Cover Policy Wording:

    • Section 1j: Epidemics and Pandemics

    AA Domestic Cover Policy Wording:

    • Section 1.5: Epidemics and Pandemics

  • Does selected cover^ for epidemic and pandemic diseases still apply if I am unvaccinated?

    Cover is in place as there is no requirement to be vaccinated/boosted under our policy. However, if the destination country requires an inbound traveller to be vaccinated, then the traveller must be able to meet these entry requirements. This also applies to the condition of carriage for example of the airline they are travelling. There is no cover if denied boarding or entry to a country due to not meeting the carrier or country vaccination requirements.

  • Does selected cover^ for epidemic and pandemic diseases still apply if I am unvaccinated?

    Cover is in place as there is no requirement to be vaccinated/boosted under our policy. However, if the destination country requires an inbound traveller to be vaccinated, then the traveller must be able to meet these entry requirements. This also applies to the condition of carriage for example of the airline they are travelling. There is no cover if denied boarding or entry to a country due to not meeting the carrier or country vaccination requirements.

  • If you are required to have a Covid-19 test to obtain flight and visa approvals, will this be covered under the policy?

    There is no cover for Covid-19 tests taken as a precaution or as part of a procedure to arrange flights and visas.

  • Can you take out cover for epidemic and pandemic diseases on its own? Alternatively, can the selected cover for epidemic and pandemic diseases be added to an existing policy?

    The selected cover for epidemic and pandemic diseases is not available as an add-on.

  • If there is a border closure following an outbreak and you cannot travel, can you make a claim under the policy?

    No, the policies have a General Exclusion for government intervention and do not provide cover in the event that the government calls for border closures.

  • Does the cover include lockdown or quarantine and isolation costs both in New Zealand and overseas?

    AA Travel Insurance policies provide cover for the cancellation of a trip, if you or your Travelling Companion are quarantined or ordered into mandatory isolation by the New Zealand Government based on their suspicion that you or your Travelling Companion have been exposed to an epidemic or pandemic disease. However, there is no cover for claims arising from any lockdowns or mandatory isolation that applies generally or broadly to some or all of a population, vessel or geographical area or that applies based on where you or your Travelling Companion is travelling to, from, or through.

  • If I contract Covid-19 prior to travelling do I have selected cover^ for epidemic and pandemic diseases?

    Cover is in place, providing that the country you are travelling to does not have a MFAT, SafeTravel or New Zealand Government Level 4 warning “Do not travel” in place.

  • If I contract Covid-19 in transit to my destination country do I have selected cover^ for epidemic and pandemic diseases?

    Cover is in place, providing that the countries you are travelling to do not have a MFAT, SafeTravel or New Zealand Government Level 4 warning “Do not travel” in place.

  • Is there epidemic/pandemic diseases cover for Travelling Companions as well?

    There is no cover for epidemic and pandemic diseases for your Travelling Companion under your policy unless the Travelling Companion is named on your Certificate of Insurance.

    The policy provides you with cover if:

    • your Travelling Companion contracts Covid-19 and you can no longer travel; or
    • the Travelling Companion is specifically ordered by name into quarantine on the suspicion of having Covid-19.

    Travelling Companion is defined in the Policy Wording as follows: 

    Means a person with whom You have made arrangements before Your policy was issued, to travel with You for at least 75% of Your Journey.

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