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• My area is currently not being covered, when will you service my area?

  • We are progressively increasing our coverage area. Please email us at info@aahome.co.nz with your postcode and we will contact you once we are servicing your area.

• Are there warranties on the works completed?

  • AA Home Book a Job provide a 12-month workmanship Warranty on all works carried out (excluding Drain Clearing).
  • Some parts provided during your job may have an independent manufacturer’s warranty. If you experience any issues after your job is completed, you can contact us at info@aahome.co.nz and we will manage the warranty process with you.

• Where can I get Learner or 'L' plates from?

  Learner or ‘L’ plates are available here via the AA Shop online, or from AA Centres.

  Find your nearest AA Centre.

• How soon can you see my car?

  To book a WoF inspection either call us on 0800 456 654, book online or call into one of our sites. Where possible we will fit you in or organise a booking for you. We will generally be able to book your car in on the same or the next day. All AA Auto Centres nationwide offer Warrant of Fitness inspections. 

• Does an AA Vehicle History Report show all the problems a vehicle may have?

  No, there may be information about the vehicle that isn't publicly or electronically available such as:

  • The vehicle's history while it was outside of New Zealand
  • History of the vehicle prior to 1994/95 if the vehicle wasn't registered during the 1994/95 year
  • Details of import damage if the vehicle has not been previously registered in NZ
  • Accident, damage and repair history of the vehicle
  • All past odometer readings
  • A worker's lien on the vehicle that has not been registered with the Government
  • The legal owner of the vehicle (only the registered owner is provided)
  • Whether the vehicle is stolen, unregistered, the plates have changed since being reported stolen, or the police database link is down
  • The mechanical condition of the vehicle

• Do you use high quality oil?

  Yes. We only use Castrol and Vertex oils as standard for our services. Both Castrol and ELF are well placed to offer the best quality oil to look after your engine, prolong its life and run as efficiently as possible.

  Find your nearest AA Auto Centre.

• If I am part of a group, will the total balance be available to turn into another reward?

  If you belong to a group where you earn AA Smartfuel discounts collectively then yes, when you or someone in your group chooses to turn AA Smartfuel discounts in to a new reward then you will have the option to convert from the group's total balance.

• How quickly will the instructor contact me after I make a booking?

  An instructor will be in contact with you within 48 hours of your booking. This generally means that they will contact you the evening following your booking, as they are conducting lessons throughout the day.

• Is a compression test included in an AA Pre Purchase Inspection?

  No. Modern vehicles will display a warning light if a lack of compression is detected.

• What if I can’t find my vehicle type when booking an AA Pre Purchase Inspection online?

  Vehicles models are updated periodically. If you cannot see yours, please call us on 0800 500 333 and select Option 1. We can then check for you.