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Can I have a female instructor?: All of our instructors are equally qualified. However if you have a specific request please contact us on 0800 223 748.

What if I just want to discuss something with a driving instructor?: Please contact us on 0800 223 748.

Can I attend a Defensive Driving Course (DDC) on a Learner Licence?: Yes, you can attend a DDC on a learner licence.

I’ve been court ordered, which course do I need?: You will need to complete the Defensive Driving Course. Please contact us on 0800 223 748 if you have any queries.

I don’t have a credit card. Can I pay another way?: We only accept credit card and debit card payments. ‘Prezzy cards’ are also accepted, which you can pick up from NZ Post shops.

My licence has been taken away; can I still do a Defensive Driving Course (DDC)? What happens about the drive session?: No, you must hold a valid driver licence that you can show the tutor when you attend the In-vehicle session.

Do I have to complete all my sessions for the Defensive Driving Course in the order suggested?: Yes, by law you are required to complete each of the sessions in order. After you have attended the fourth session you can complete the In-vehicle session.

What is funeral cover?: Funeral Cover is a guaranteed acceptance insurance policy for 50 to 79 year olds that will provide funds to be used to pay for your funeral expenses and other associated costs when you die. Our policy also makes an early payment if you are diagnosed with a terminal illness.

So that we can guarantee acceptance of your cover, the policy only covers accidental death for the first two years. After this you are fully covered.

What is a Joint Owner?: A Joint Owner is the person who owns the policy with you and who will receive the money directly into their bank account when the payout is made. This is usually within 48 hours of a completed claim being accepted.

The Joint Owner will be able to use the funds to pay for the funeral you have planned. We know it can be difficult to talk about plans for after you’ve gone, so within our Funeral Planning Guide we’ve made it possible for you to email them a copy of your preferences to help make this conversation a little easier. You can also print a copy of your preferences to keep with your (or your Joint Owner’s) records.

If you choose to have a Joint Owner they will have joint ownership rights to the policy. This means they will need to consent to any changes to your policy after purchase such as change of address, wanting to increase or decrease the policy value or requesting a premium holiday.

Lastly - it is important that the Joint Owner realises they are receiving the money to pay for the funeral expenses. This is not an inheritance or money for them to keep for themselves so you need to choose someone you can trust to act as Joint Owner.

What happens if I cancel?: If you cancel within the 30 day no-obligation review period, we’ll refund any premiums you have paid. If you cancel after this, you won’t receive a refund, unless you’ve paid annually in advance, in which case we’ll refund you for any future period already paid for.

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