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  • Is there a “cooling off period” during which I can cancel and get my money back?

    Yes, there is a 30-day, no-obligation review period. If the product is not what you expected or you change your mind we'll cancel your policy and refund any premiums paid.

  • Can I make my child my beneficiary?

    Yes. We can send you a nominated beneficiary form to fill out with your beneficiary’s details. It is recommended that you put into place some provisions on how you’d like the payment be administered, I.e. organising a will, trustee or guardian. Their details will be loaded up with your policy and any payouts will then be made to them.

  • What happens if you opt out after 10 years?

    Life Cover is not an investment policy so there is no surrender value and no cash back if you decide to cancel your policy at any time.

  • How can I find out how much I need without talking to a sales person?

    You can use this calculator to help you start thinking about how much cover you might need to clear your debts, cover your funeral, and take care of ongoing living expenses for any dependants that you leave behind. You can use an independent website like sorted.org.nz to get further information.

  • Why choose AA Life?

    It’s reassuring to have life insurance – but only if you’re confident about the insurance provider you’ve chosen. So allow us to reassure you with some background about ourselves.

    • We believe getting cover should be simple and easy to understand.
    • We aim to explain everything in straightforward Plain English so you can choose without having to translate jargon.
    • We provide tools and information to help you assess your needs and work out cover that’s best suited to you.

    We’ve been awarded the 2013 Reader’s Digest Most Trusted Brand award in the life insurance category.

  • If I cancel can I get my money back if I paid in advance?

    Yes, we will refund a proportion of the premium, depending the date of cancellation. For example, if you pay an annual premium in January and you cancel in June, we’ll refund your premiums from June until December.

  • What happens if you opt out after 10 years?

    Accidental Death is not an investment policy so there is no surrender value and no cash back if you decide to cancel your policy.

  • Is there a “cooling off period” during which I can cancel and get my money back?

    Yes, there is a 30-day, no-obligation review period. If the product is not what you expected or you change your mind we'll cancel your policy and refund any premiums paid.

  • Can I change the amount I’m covered for?

    Yes, you can reduce your cover at any time. If you want to increase your cover, you’ll need to answer a few simple questions about your health.

  • Can I make my child my beneficiary?

    Yes. We can send you a nominated beneficiary form to fill out with your beneficiary’s details. Their details will be loaded up with your policy and any payouts will then be made to them.

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