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Do I earn cpl on all transactions at the AA?
No. Some products give very competitive AA Member discounts instead.
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Do I earn cpl when purchasing AA Membership or AA Plus?
No, however the AA may have special promotions from time to time.
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Why do I have all these additional cards on my account?
These numbers refer to all the past AA Membership cards that have ever been issued. Normally, our members discard their old cards once they receive the replacement but occasionally we have members who prefer to keep these older cards in the vehicles, just in case.
If you find you have kept an older AA Membership card, they are already automatically in the AA Smartfuel programme. If you have discarded the older cards, simply use the 'Deactivate your card/s' link on your MyAA Smartfuel account. This will allow you to manage which additional AA Membership cards you wish to remain active.
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How do I make a Lifestyle Protection Insurance claim?
Give us a call on 0800 500 555 from Monday to Friday 8am to 6pm and we will get your claim underway immediately.
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What is a pre-existing condition?
A pre-existing condition is any illness, injury or condition that you have before the start date of the policy.
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Does lifestyle protection insurance have an excess?
No.
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How will I know when my cover starts?
Your cover begins from the start date shown on your policy document. We will also confirm your cover in a letter stating the start and end dates as well as the monthly benefit amount.
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How do I contact the AA?
If you need AA Roadservice, call 0800 500 222 or *222 from your mobile. We're available 24 hours a day, 7 days a week.
However if you require general information feel free to phone the Customer Contact Centre - 0800 500 444 Monday to Friday 8am to 6pm - or Business Vehicle Solutions - 0800 734 543.
Alternatively email us - we'll reply as soon as we're able or forward your query on. Email is most suitable for questions which aren't time specific.
Or if you require contact information with regard to our products and services, use our Location Finder
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Are my belongings covered by the travel insurance policy if I leave them on the beach while I go swimming or on the airport trolley while I use the rest-rooms?
No, you are not covered to leave your bags unattended in a public place.
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Are liquid items such as perfume or makeup covered by the travel insurance policy if they are confiscated by customs or airport officials?
No. Confiscation by customs or airport officials is excluded.