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Can AA Roadservice assist in an accident?
The AA Roadservice team is unable to help in an accident situation. If you're in an accident you should contact your insurance company in the first instance (for towing or other needs). In some cases AA Roadservice can help with arranging a tow for you at your expense.
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Does AA Membership cover my mobility scooter?
If your Mobility Scooter becomes immobile due to a flat battery, flat tyre or lost keys, the AA will provide vehicle recovery to your home address, so long as no nursing, lifting or other special personal assistance is needed. Please note: carriage of passengers can only be to the legal limit of the attending vehicle. If alternative transport is required, this will be at your expense.
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Can I apply for an IDP if I've lost my driver's licence?
No. You'll need to replace your licence before you can apply for an International Driving Permit (IDP).
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Why can't my child be my Associate Member?
Children up to the age of 20 years are entitled to become Youth Members which entitles them to a discounted Membership rate of $50.00. Unfortunately it isn't financially viable for us to extend this discount to adult children of AA Members.
Find out about Youth Membership.
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Can I send cash to the AA to pay my Membership?
Please don't send cash as it may become lost in the post. There are numerous payment options available to you.
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Can I pay my Membership subscription and insurance premiums together?
No. Unfortunately the New Zealand Automobile Association and AA Insurance have separate bank accounts. To make sure your fees and premiums are received on time please direct payment to either or both the AA or AA Insurance.
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Can I set up a security code for my AA Membership?
Once we have confirmed your identity, we can put a security code or password on your Membership. Please call our Customer Contact Centre on 0800 500 444 Monday to Friday 8am to 6pm to have this done.
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Will my eyesight be tested when I apply for my driver's licence?
Your eyesight will be tested when you renew your driver's licence or apply for your learner's, restricted or full licence. Alternatively, you may bring an Eyesight Certificate from an optometrist or a GP instead.
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How is a scooter or moped identified?
A scooter (or moped) is a bike with an engine capacity of less than 50cc, a maximum power output of 2kw and a max speed of 50 km/h. Some bikes look like mopeds and have the same engine capacity; the gear ratios mean they go faster than 50km/h so should be registered as a motorcycle. Mopeds will also have the letter 'N' printed on the registration label.
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I ride a scooter. How do I change to a full motorcycle licence?
To change to a full motorcycle licence you'll need to pass a basic handling skills test conducted by an approved motorcycle riding instructor or testing officer. When you have passed the handling skills test you'll move through the graduated licence system.