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How long is the work guaranteed for?
We're so confident in the quality of our car servicing that we guarantee all our workmanship work and new parts for 12 months or 20,000 kilometres, whichever is sooner.
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How long will the WoF inspection take?
The WoF inspection will take between 25-35 minutes. You can wait and have a free coffee or tea in our comfortable waiting area or you can drop your car off.
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What is the fine for not having a current WoF?
The fine is currently $200 for not displaying a current WoF.
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Will my driving lesson be recorded on camera?
Yes, our Driving School cars now have security cameras installed. This ensures that our learner drivers are in the safest hands possible. We're committed to improving industry standards and delivering a quality service.
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Which source market standards are accepted?
The source market standards are:
- Federal Motor Vehicle Standards (USA)
- Australian Design Rules (ADR)
- European standards (EEC, ECE)
- Japanese standards (JIS)
The various standards a vehicle has to meet depend on the class of the vehicle and when it was manufactured.
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Who can apply for an AA Finance loan?
You must be at least 18 years of age and hold a restricted or full driver’s licence.
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How long will it take for a lending decision to be made?
We aim to let you know within one working hour of receiving your loan application.
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I have received my AA Membership renewal notice in an email and the post – can I select one or the other?
Yes! You can choose to receive your AA Membership renewal notice via email or in the post by the following:
Email only: As our email renewal process is a new one, we are currently unable to send your Membership renewal notice exclusively through email. However, if you open the email within 7-days, you will be excluded from our paper statement.
Revert to paper statements (post only): You can opt to receive your Membership renewal in the mail by selecting the “Renewal Notices by mail” at the bottom of the email or by giving us a call on 0800 500 444, this will ensure future Renewal Notices get sent by post.
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I no longer require my AA Home Response subscription can I transfer it to another family member?
No. An AA Home subscription cannot be transferred or assigned to another person.
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Can I make an insurance claim for the damage?
Your insurance cover works in much the same way as it normally would when you make a claim, so you should check your policy or talk to your insurer.
If you are an AA Insurance customer you will be covered for accidental loss or damage to your home and contents as per the terms of your policy. You will still need to ring AA Insurance to make a claim.