Many of her remedies utilise foliage gathered from the bush that surrounds her solar-powered home and small workroom, in the Waiotahe Valley southwest of Ōpōtiki. She creates and packages the products herself, then sells them online via Instagram, Facebook and a website she developed. Otherwise, she swallows her anxiety and drives for hours to pitch a gazebo and display herwares at markets in Taupō or Tauranga.
Joyann, who is Tūhoe and was raised by her maternal grandparents, credits her forbears with imbuing the deeper knowledge behind her Soul Time rongoā (Māori medicine) business.