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Make a Claim

How to claim on your policy

To make the process go smoothly, submit your claim as soon as possible, with all the details and documentation needed to support it, for example, police reports, valuations, medical reports, receipts or proof of ownership.

Click here for more information. 

Claim online

Download our > claim form to submit via email or post

Phone 0800 630 115

Email claims@allianz-assistance.co.nz

Our insurance partner

AA Travel Insurance policies are issued and managed by AWP Services New Zealand Limited trading as Allianz Partners (NZBN 9429035270157), underwritten by Mitsui Sumitomo Insurance Company, Limited (NZBN 9429039809810, FSP Number 20661) (Incorporated in Japan) and distributed by The New Zealand Automobile Association (Incorporated). 

Before purchasing, you should read the Policy Wording to ensure that the policy meets your needs. Terms, conditions, limits, sub-limits and exclusions apply. 

Financial Strength Rating

Mitsui Sumitomo Insurance Company, Limited (NZBN 9429039809810, FSP Number 20661) (Incorporated in Japan), has a financial strength rating of A+ (Stable) given by S&P Global Ratings. View the full details on the Financial Strength Rating.

Financial Advice

The New Zealand Automobile Association provides general information about AA Travel Insurance products and services so that you can make a choice that best meets your needs. Information provided does not take into account your personal circumstances, needs or goals and is not intended to be financial advice. If you'd like to receive financial advice, you can get professional advice from a registered financial adviser.

10% AA Member discount available for new policies.

Terms and conditions apply.*

More Information

*AA Members can receive a 10% discount on AA Travel Insurance. Simply provide each traveller’s valid AA Membership number on application. Discount applies to the premium for each AA Member on standard policy and any additional pre-existing medical cover, but does not apply to additional cover for high value items.