Our customer care team are based right here in New Zealand and more than happy to help if you have any questions.
Phone Us
For general enquiries and sales:
New Zealand......0800 630 115
Worldwide............+64 9 486 0048
We're available Monday to Friday, 8am to 6pm
Email Us
Need emergency assistance overseas?
We also provide access to 24/7 worldwide emergency assistance in case something crops up during your trip, no matter where you are in the world.
In an emergency call Allianz Partners immediately for urgent assistance if
- You are about to be admitted to hospital
- Your luggage, travel documents, money etc have been lost or stolen or you need to urgently change your travel plans or shorten your journey and need to know what to do.
Worldwide................+64 9 486 6868
Australia toll free.....1 800 554 114
UK toll free................0808 589 3893
USA toll free.............1 800 326 1543
When you call, you'll be asked for:
- Your name
- Your Policy Number and policy type
- A contact phone number
Our insurance partner
AA Travel Insurance policies are issued and managed by AWP Services New Zealand Limited trading as Allianz Partners (NZBN 9429035270157), underwritten by Mitsui Sumitomo Insurance Company, Limited (NZBN 9429039809810, FSP Number 20661) (Incorporated in Japan) and distributed by The New Zealand Automobile Association (Incorporated).
Before purchasing, you should read the Policy Wording to ensure that the policy meets your needs. Terms, conditions, limits, sub-limits and exclusions apply.
Financial Strength Rating
Mitsui Sumitomo Insurance Company, Limited (NZBN 9429039809810, FSP Number 20661) (Incorporated in Japan), has a financial strength rating of A+ (Stable) given by S&P Global Ratings. View the full details on the Financial Strength Rating.
Financial Advice
The New Zealand Automobile Association provides general information about AA Travel Insurance products and services so that you can make a choice that best meets your needs. Information provided does not take into account your personal circumstances, needs or goals and is not intended to be financial advice. If you'd like to receive financial advice, you can get professional advice from a registered financial adviser.
10% AA Member discount available for new policies.
Terms and conditions apply.*
More Information
*AA Members can receive a 10% discount on AA Travel Insurance. Simply provide each traveller’s valid AA Membership number on application. Discount applies to the premium for each AA Member on standard policy and any additional pre-existing medical cover, but does not apply to additional cover for high value items.