Complaint Process
We are committed to treating any complaint seriously and making things right as fairly and quickly as possible. We have a formal complaints resolution process which ensures that a manager is made aware of all complaints under investigation and oversees the handling and resolution of all complaints.
Allianz Partners Dispute Resolution Process
Contact Details
If for any reason you are unhappy with our service or sales process, you can contact us by:
Phone
Complaints Resolution, PO Box 33313, Takapuna, Auckland 0622
We will acknowledge your complaint within one working day. If it cannot be resolved within two working days, we will be in touch with you to agree a new timeframe.