Pet illness & injury: A guide on what to do when


For most pet parents, staying on top of their pet’s health is a high priority. Illness and injury can arise at any time, and it often occurs outside normal working hours. Adding to the stress, it can be hard to figure out exactly what is wrong because our pets can’t directly tell us. 

The following guide, developed by Australian pet health tech company PetSure (administrators of AA Pet Insurance) details the most common health conditions experienced by Australian pets and when to take action.

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AAPI Practical Triage Guide


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AA Pet Insurance offers a complimentary VetChat Membership, when you hold an AA Pet Insurance policy.

Get access to trusted vet care anytime, anywhere with a complimentary VetChat Membership. VetChat connects you with experienced New Zealand vets to provide vet advice and at-home treatment plans when you need it.


Please note that this guide is generic in nature and any concerns should be consulted with a vet.
VetChat is a non-insurance product that is separate from the AA Pet Insurance product and is separately provided by VetChat Services Pty Ltd (VetChat). VetChat is a related company of PetSure (Australia) Pty Ltd. VetChat consult membership and consultations are subject to VetChat’s general Terms and Conditions, including the Privacy Policy which are available online at aa.vetchat.nz. For the full terms of this offer, visit aa.vetchat.nz/terms-and-conditions. Register for VetChat at aa.vetchat.nz/signup to access your complimentary VetChat consult membership during the current policy period. AA may withdraw or extend this offer at any time without notice.