AA Life Insurance Connected Care Terms & Conditions

1. Initial authentication: Performing a physical comparison by photo ID verification: To access our Service, we may request an identity check. This only ever needs to be done once when we collect your initial written consent. Thereafter we will simply ask a combination of security questions along with your contact details. If the photographic ID does not have the address, then we will ask for a further non-photographic document to confirm the patient address. This process should ordinarily only take a few minutes. New Patient Registrations through our APP: our agent will simultaneously assign the case to one of our doctors and send the patient an email explaining the identity check process. 
2. We will ask the patient to verify identity by taking a picture of their passport, driver license, National Identity card, or residence permit and thereafter following a few short steps where they will take a "selfie" and the identity check will be complete. If the photographic ID does not have the address, then we will ask for a further non-photographic document to confirm the patient address. This process should ordinarily only take a few minutes. 
3. If the patient is consulting on behalf of their child, we will ask for proof of parental responsibility before creating a unique file for the child. This will usually be a birth certificate. 
4.  Ongoing authentication: 
   a. Check credentials against eligibility data provided by the client (Asteron Life) 
   b: The first time a member uses the portal, they will provide identifying information – name, email address and date of birth. 
   c: We will confirm identity by asking security questions when speaking with the member. This way, we ensure we are talking to the correct person. Audits are performed to ensure that the above-mentioned process is followed by listening to phone recordings and ensuring that the protocol is accurately being used.

Our Health Professionals do not issue prescription for medicines or referrals to specialists. If you would like a prescription or referral, please contact your treating doctor. You agree that: (i) you will not request prescriptions or referrals from the Health Professional; (ii) to contact your treating doctor for prescriptions and referrals.

When registering on the Portal you will be required to create an account by providing us with your preferred email address. You will then receive an email with login credentials to the Portal. To create an account, you confirm that you are older than 18 years of age. If you are under 18 years of age, you may not register to use the Service. You may not transfer or share your login credentials with anyone or create more than one account (with the exception provided below). Under no circumstances may you use someone else's account.

The Service is not available for persons under 18 years of age. However, the Account holder for any User under the age of 18 must be the User's parents or legal guardian. If you register as the parent or legal guardian, you will be fully responsible for complying with these Terms.

You agree not to use the Portal for any purpose other than to request a case or communicate with us about your case.

In particular, you agree that you will not attempt to:

• impersonate any person or entity, or misrepresent your affiliation with a person or entity;

• use the Portal or the Service to violate any laws or regulations; 

• decompile, reverse-engineer, disassemble or translate any software or other components that the Portal or the Service utilizes;

• distribute viruses or other harmful computer code through the Portal;

• circumvent any security safeguard that we use to protect the security of our information systems; or otherwise use the Portal or the Service in any manner that exceeds its scope of use.

All copyright material contained within this Portal is the property of Teladoc Health, or Teladoc Health has the adequate licenses to use it. Any access to this material by you does not entitle you to any license or right for the reproduction and/or distribution and you must not do so without explicit, prior written consent from Teladoc Health, which may constitute a serious offence of Intellectual and industrial property.

The Portal has safeguards that are intended to prevent unauthorized parties from being able to access or read messages while they are in transmission. However, keeping messages secure depends on two important factors. First, we need you to make sure we have your correct email and contact data and you must inform us if it ever changes. Second, you should keep your Portal username and password confidential and not share with others. If you think someone knows your password, you should notify us at privacyanz@teladochealth.com and promptly log into the Portal and change it.

Depending on your preferred method of communication, you will receive an email or phone call whenever you have scheduled an appointment through the Portal.

Messages and files sent and received through the Portal may be included in our records and may be deletedin accordance with our records retention policy. 

The operation of the Portal may be interrupted by problems with computer hardware or software, interruptions in internet services, computer viruses or other problems beyond our control. If you need to reach us in the event of a service outage, you can contact us through the phone number in the contact us at 0800 425 005.

Teladoc Health reserves the right to suspend or terminate your use of the Portal and/or your account for any reason at any time.

You may deactivate your account for any reason at any time by sending an email to medicalanz@teladochealth.com

After termination, we will have no further obligation to provide you the Service.

We may, at any time, and at our sole discretion, modify, add or delete sections of these Terms, as well as correct errors or omissions containedherein. By using the Service following any such modification of the Terms, you are expressly accepting the updated Terms. Therefore, please review the Terms regularly.

Any modification of these Terms will be displayed within the Portal as soon as reasonably practicable.

YOU ACKNOWLEDGE THAT YOUR USE OR MISUSE OF THE PORTAL AND/OR THE SERVICE IS AT YOUR SOLE RISK, AND THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL RISK ASSOCIATED THEREWITH. TELADOC HEALTH MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY OR AVAILABILITY OF THE PORTAL AND/OR THE SERVICE, OR THAT THE PORTAL AND/OR THE SERVICE WILL BE UNINTERRUMPTED OR ERROR-FREE.

YOU UNDERSTAND THAT TO THE EXTENT PERMITTED UNDER THE APPLICABLE LAW, IN NO EVENT WILL TELADOC HEALTH OR ITS OFFICERS, DIRECTORS, EMPLOYEES, PARENT, SUBSIDIARIES OR AFFILIATES BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM (i) ANY USE OF THE PORTAL AND/OR THE SERVICE PROVIDED BY HEALTHCARE PROFESSIONALS; OR (ii) FROM YOUR INABILITY TO ACCESS OR USE THE PORTAL AND/OR THE SERVICE.

TELADOC HEALTH SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND TELADOC HEALTH'S REASONABLE CONTROL.

You agree to indemnify, defend and hold harmless Teladoc Health, its officers, directors, employees, agents, subsidiaries, affiliates, licensors and suppliers, from and against any claim, actions, demands, liabilities and settlements resulting from, or alleged to result from, your violation of these Terms.

Binding agreement. These Terms constitute a binding agreement between you and Teladoc Health and constitute a complete and exclusive statement of the Terms of the agreement between you and Teladoc Health regarding the Service.

Assignment. Teladoc Health may assign this agreement to any of its affiliates and/or in connection with any merger, sale of all or substantially all assets, sale or equity interests or other change of control transaction involving Teladoc Health. Users shall not assign or otherwise transfer this agreement, in whole or in part, without Teladoc Health's prior written consent.

Headings. The headings containedherein are for convenience of reference and shall not affect in any way the meaning and interpretation of these Terms.

Severability. The provisions of these Terms are severable and, should any provision herein be deemed unenforceable or invalid, such unenforceability or invalidity shall not affect the remainder of these Terms, which will continue in full force and effect. 

Governing law. The interpretation and enforcement of this Agreement shall be subject to the laws of New Zealand. The parties submit to the exclusive jurisdiction of New Zealand courts and courts of appeal from them. The parties will not object to the exercise of jurisdiction by those courts on any basis.