Make a Claim
How to claim on your policy
We want to make the claims process as easy as possible for you and your loved ones at a difficult time. You or your beneficiary will need to contact us so we can guide you through this process.
As part of this process, we’ll need to receive some evidence. Below is a guide of what that might include, but there may be other things we’ll need depending on your situation.
To make a claim:
Step-by-step guide
Here's a step-by-step guide on how you or your loved ones can make a claim.
Phone
Email
Mail
Asteron Life Claims, PO Box 894, Wellington 6140.
Information we'll need:
The information we need will vary depending on the type of claim that's being made.
For Life, Funeral and Accidental Death claims, you'll typically need:
- A properly completed claim form
- Proof of death if a death claim has been made
- Acceptable evidence of the identity and legal title of the person making the claim
- Any other information we need to assess the claim
For Cancer Care, it's important to advise us of any cancer diagnosis as soon as possible. Any delays in letting us know could affect our ability to assess your claim.