Get reliable emergency assistance for your home
AA Home Response Plus is a 24-7, 365 days-a-year subscription service where an AA-trusted trade professional will be there to assist with home-related emergencies when you need them urgently.
- Burst pipe?
- Hot water cylinder leaking?
- Lost power to part of your house?
- Locked yourself out?
- Heating stopped working?
Whether you’ve got a plumbing emergency, unexpected electrical problems or other urgent repair needs, our trusted tradespeople have the skills and expertise to handle it all.
AA Home Response Plus offers a comprehensive range of emergency services and repairs giving you enhanced emergency coverage and added peace of mind.
If you would like to upgrade from your current AA Home Response subscription, please visit our upgrade portal or call us on 0800 500 444.
Trusted tradespeople
All AA Home Response Plus tradespeople have been thoroughly vetted and have been through a rigorous induction process. You can rest assured that our team of trusted tradies will be reliable, professional and respond quickly – usually arriving within the hour – 24/7, 365 days a year.
Satisfied customer reviews
Don’t just take our word for it – hear from our satisfied AA Home Response Plus customers:
“The tradesman was polite and very good at his job. I felt very happy about how he explained the problem and what to do to fix it. The repair was done quickly and he explained what was going to happen next.”
Christopher, Wellington
"I was surprised how quickly the AA Home tradesperson arrived at my home and quickly fixed the problem.”
Honey, Auckland
That's the beauty of AA Home Response Plus
Sign up to AA Home Response Plus
How much does AA Home Response Plus cost?
Our standard subscription fee is $209. AA Members and AA Insurance customers get discounted subscription rates.
AA Home Response Plus | |
|---|---|
| Standard Subscription Fee |
$209 per year |
| AA Members & other AA Insurance customers |
$189 per year |
| AA Insurance Home and Landlord customers |
$155 per year |
Quick and easy online subscription
Subscribing to AA Home Response Plus is quick and easy. The only details you need to sign up are:
- Your property address
- Your AA Membership number (if you’re an AA Member)
- AA Insurance Policy Number (if you’re a customer)
- A credit/debit card to complete your payment
The process will take only a few minutes to complete.
In case of an emergency or if you need immediate assistance, please call our dedicated helpline on 0800 224 663
Why AA Home Response Plus
- Up to six emergency callouts* included in your annual subscription, each with up to one hour of a tradesperson's time.
- Callout and up to the first hour are covered. Only pay extra if more time or extra parts are needed.
*Limitations and exclusions apply. See below for what is covered.
Covered incidents and availability
AA Home Response Plus covers a wide range of household incidents. Anything from plumbing, electrical and general repairs around the house. From a damaged roof causing internal leaks to a blocked toilet or a burst pipe. Our expert tradespeople are equipped to handle these emergencies efficiently.
AA Home Response Plus subscriptions cover the following household incidents*:
| Incidents | Description | |
|---|---|---|
A damaged roof, gutter or downpipe causing an internal leak. |
Water leaking internally through the ceiling or walls. |
|
A blocked toilet, pipe or drain. |
A blocked toilet, pipe or drain prevents smooth water flow, causing overflow or backup into the nearest outlet. |
|
A burst tap or showerhead. |
Inability to control water flow as the result of a burst tap or showerhead; causing significant water wastage, home or property damage. (Does not include replacement of washers.) |
|
A burst pipe. |
Physical breakage of a pipe or joint, resulting in a burst pipe causing significant water wastage, home or property damage. |
|
A broken or burst hot water system. |
Broken or damaged system as the result of a burst unit, gas or electrical problems, faulty components, or even just the inability to reignite the pilot light. |
|
A broken air conditioning unit or heating system. |
Broken or damaged system as the result of gas or electrical problems, faulty components, or inability to reignite pilot light. |
|
A blackout or power failure in the house. |
Supply of power to all or part of the house has been disrupted. (Excludes area-wide blackouts) |
|
Being locked out of the house. |
Unable to gain access to the home. |
|
|
A Broken door. |
Where home safety or security is threatened as a result of damage to an external/internal door such as damaged locks, jammed doors. (Make safe during callout only). |
|
|
A gas leak. |
Internal or external gas leaks as the result of damaged gas appliances or leaking gas pipe lines. |
|
*Limitations and exclusions apply. Please read our terms and conditions for more details.
AA Home Response Plus. Help in your hour of need.
Good to know
- If the Callout lasts longer than one hour, an hourly rate applies. Our hourly rates have been defined upfront and will be quoted at the time of booking. These rates depend on your location in New Zealand, the time of your callout, and the urgency.
- Callout/Subscription prices exclude parts and any additional labour required.
Contact us for prompt assistance
For any enquiries or additional information, our friendly Customer Contact Centre is available to assist you. Please feel free call us on 0800 500 444.
Trust AA Home Response Plus for reliable emergency response services for your home. We are dedicated to providing exceptional service, ensuring the safety and wellbeing of your house.
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