We promise to listen and do our best to find a fair and reasonable solution.
Online: Complaint form
Call: 0800 500 444 Member Care, Monday to Friday, 9am- 5pm
Mail: Att: Customer Advocacy Manager, The New Zealand Automobile Association (Incorporated), Head Office, PO Box 5, Shortland Street, Auckland, 1140 (Please include your contact details so we can respond).
Click here to go to our feedback form.
It’s important to know that our complaints process differs depending on what AA product or service it is in relation to. You can find out more below.
For all insurances (Life, Health, Travel, Pet, General, and Mechanical Breakdown) please see our Insurance Complaints Handling and Dispute Resolution disclosure statement here.
For complaints relating to AA Money financial products, these are provided by UDC Finance Limited and your complaint will be forwarded directly.
Our goal is to ensure you are satisfied with the resolution we provide. If you are not happy with the proposed solution, you have the option to request a review by a senior manager.
Thank you for your patience and understanding as we work to resolve your complaint.
You have the right to:
In addition, you may also seek advice or assistance from an independent source, such as the Disputes Tribunal, the Office of the Privacy Commissioner, the Commerce Commission, the Ministry of Consumer Affairs and the Citizens Advice Bureau.