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Contact us

How to get in touch

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AA Roadservice and Breakdown Assistance

Call 0800 500 222 or *222 from your mobile  24/7

local_phone

Customer Contact Centre

0800 500 444

If calling from overseas +64 9 966 8688

Monday to Friday, 8am-6pm

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Head Office

T: 09 966 8800

F: 09 966 8896

Level 5, 20 Viaduct Harbour Avenue, Auckland 1010

PO Box 5, Shortland Street, Auckland 1140

Where to find us

Feedback and complaints

Directory

EnquiryDetails
Customer Contact Centre0800 500 444 
If calling from overseas +64 9 966 8688 
Monday to Friday, 8am-6pm
View our Customer Complaints Policy.
Head officeT: 09 966 8800
F: 09 966 8896

Level 5, 20 Viaduct Harbour Avenue, Auckland 1010
PO Box 5, Shortland Street, Auckland 1140
Emails from the AAEmails from the AA including AA Traveller will have the address format of xxxx@aa.co.nz or xxxx@aatravellersupport.co.nz or xxx@technologyoneaa.co.nz
AA Traveller09 966 8720
Business Vehicle Solutions (BVS)0800 734 543
Private Bag, Penrose, Auckland 1642
Car insuranceAA Insurance
0800 500 231
If calling from overseas: +64 9 927 2306
Or visit aainsurance.co.nz/car-insurance
Car servicing and repairsAA Auto Centre
0800 456 654
Or visit Find a local AA Auto Centre
Directions magazineT: 09 966 8800
PO Box 5, Shortland Street, Auckland 1140
Driver licensingIf you have questions about driver licensing rules or restrictions, please contact the NZTA Driver Licensing helpline on 0800 822 422
If calling from overseas: +64 6 953 6200
Driving school

0800 223 748

Monday to Friday, 8am to 6 pm
PO Box 5, Shortland Street, Auckland 1140

Home and contents insurance

AA Insurance
0800 500 231
If calling from overseas: +64 9 927 2306

Email: customerservice@aainsurance.co.nz
Or visit aainsurance.co.nz/home-and-contents-package

Life insuranceAA Life Insurance
0800 808 234
If calling from overseas: +64 9 802 0166
contactus@aalife.co.nz
Or visit https://www.aa.co.nz/insurance/life-insurance/contact-us/
Health Insurance
AA Health Insurance
0800 758 758
If calling from overseas: +64 9 956 2600
contactus@aahealth.co.nz
Or visit https://www.aa.co.nz/insurance/health-insurance/contact-us/
Pet InsuranceAA Pet Insurance
0800 700 555
partnerinsurances@aa.co.nz
Or visit https://www.aa.co.nz/insurance/pet-insurance/contact-us/
Media spokespeopleView list by topic
Membership services0800 500 444
PO Box 5, Shortland Street, Auckland 1140
Membership retention calling team

09 927 2638

The AA’s Membership retention calling team may call you if your AA Membership has lapsed. This call will come from 09 927 2638. The Membership retention calling team will always leave a message, to which you can then call the main AA’s 0800 number (0800 500 444) and a call taker will put you through to the team directly.

AA Motoring helplinePlease email all enquiries to aatech@aa.co.nz for all motoring enquires at this point in time.
Vehicle inspections

If you have questions about your vehicle/inspection or need to cancel, please call the location where your inspection is booked. You can find this number on your booking confirmation or on your Vehicle Inspection Report.

If you wish to book a vehicle inspection call 0800 500 333 Monday to Friday 8am - 5pm

The Privacy OfficerThe Privacy Officer
New Zealand Automobile Association Incorporated
PO Box 5
Shortland Street
Auckland 1140

Email
Travel insurance0800 630 115
If calling from overseas +64 9 486 6868
Or visit https://www.aa.co.nz/insurance/travel-insurance/contact-us/
AA Moneymoney@aamoney.co.nz
0800 600 777
Monday to Friday 8:30am – 5pm
Or visit aamoney.co.nz