Ask an expert
The Auckland car dealer has spent money fixing a water pump leak and some small fixer uppers in an aa report. Since receiving the car in Wellington the back door lock doesn't work, Shuddering when turning and No Bluetooth, as advertised. The reply from aa, as follows
For vehicle repairs under the CGA (consumer guarantees act), the dealer can repair as he see fit, and by offering a full refund of the vehicle he is in a way 'offering a remedy'. S
The Dealer said he would fix our three problems, but since he had to pay out for other things to be fixed, he no longer wants to pay to have 3 items fixed and offered us a refund. Would this be seen also as them offering a remedy? We wish to keep the car and have the repairs done. We are currently applying to the mvdt.
Hi there,
We have heard this happening in a few instances where a dealer as opted to offer a full refund instead carrying out a list of repairs. A lot of purchasers jump to vehicle rejection at the smallest of issues. However if you want to keep the vehicle it becomes tricky when the dealer offers a refund as the only remedy. Information can be found on this link. https://www.consumerprotection.govt.nz/help-product-service/cars/