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Forum Fuel and economy BP preset dispense amount - petrol flow stops but price continues to rise? Is BP under-dispensing

St.Ouens
By St.Ouens | AA Member | 5 Posts | 26 December 2019 at 5:02pm

I have been using BP Whenuapai. As a regular AA Smartfuel user I fill $40 at a time. I use the BP App to purchase in car. When dispensing the petrol I "lock" the trigger whilst the nozzle is filling the tank.
Usually, when the amount reaches about $38.50 the flows slows and the charge amount gradually rises until $40 is reached.
The last two times I have visited, when the amount has reached say $39.25 the petrol pump has displayed "No Flow - replace nozzle" (or similar) whilst the cost continues to rise until $40.00 is reached. I haven't in either case taken the nozzle out.
So, my question is...are these pumps under-dispensing?

Anon
By Ian | AA Expert | 545 Posts | 27 December 2019 at 10:34am

It does sound unusual, I would raise the issue with the manager at the service station, and if you are still unable to resolve the issue you could contact BP to investigate further.

Helpdesk: 0800 800 027
Email: Customerenquiries@se1.bp.com

You can also lodge a formal complaint on the MBIE/Trading Standards website with the following link...

https://fuelquality.tradingstandards.govt.nz/for-consumers/making-a-complaint/