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![St.Ouens](themes/aaAle/images/interface/profile-pic-placeholder.47cf740a.png)
I have been using BP Whenuapai. As a regular AA Smartfuel user I fill $40 at a time. I use the BP App to purchase in car. When dispensing the petrol I "lock" the trigger whilst the nozzle is filling the tank.
Usually, when the amount reaches about $38.50 the flows slows and the charge amount gradually rises until $40 is reached.
The last two times I have visited, when the amount has reached say $39.25 the petrol pump has displayed "No Flow - replace nozzle" (or similar) whilst the cost continues to rise until $40.00 is reached. I haven't in either case taken the nozzle out.
So, my question is...are these pumps under-dispensing?
![Anon](/assets/aa/aa-avatar.png?m=1466990309)
It does sound unusual, I would raise the issue with the manager at the service station, and if you are still unable to resolve the issue you could contact BP to investigate further.
Helpdesk: 0800 800 027
Email: Customerenquiries@se1.bp.com
You can also lodge a formal complaint on the MBIE/Trading Standards website with the following link...
https://fuelquality.tradingstandards.govt.nz/for-consumers/making-a-complaint/