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I went to start my vehicle (2016 Jeep Grand Cherokee) on the 11th Jun (it was working fine when last used the day before), a number of defects appeared (no indicators, wipers on permanently, no traction control etc). I took it to the dealer where I purchased it new from (and who has done all the scheduled servicing) and was told that the clock spring assembly had failed and needed a replacement. The cost is approx $2,300 (includes GST) and the part is being sent from Australia. The vehicle has travelled 18,000km. I am thinking of asking the dealer to pay for the full cost of the part & repair and if they will not, I am thinking about taking a case to the dispute’s tribunal. My question is; do you think it is reasonable that the clock spring should fail on a private vehicle that was purchased new 5 years ago, with 1 owner and that has travelled 18,000km? My feeling is that it is unreasonable that this part should fail at this time, and that the failure is not due to general wear & tear or the age of the vehicle. The fault has rendered the vehicle unroadworthy.
Appreciate your advice, thanks.

Hi there,
I agree the first step is to ask for a goodwill remedy stating that it would seem to be a premature component failure after only 5 years 18,000km.
If there is no resolution, the dispute tribunal would be the deciding factor of liability.