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Crackles

I had some repairs done on my car some time ago. The mechanic offers a warranty on defective new parts and service work undertaken for 12 months.

The part failed within the warranty period and mechanic advised that as it failed within the 12 month warranty period, that there would be no charge for them to replace the part and fit it again.

They then call me and advise that the part obtained from their supplier only has a warranty for 6 months and that I will need to pay for it. They also need a third party to fit the part and that I will need to pay for that as well.

Based on the above, who is responsible for the cost?

Anon

Hi there,
Did you pay the workshop for the repairs or direct to the 3rd party repairer?
If as you mentioned, the workshop offers a 12 month parts and service warranty- (for repairs they carry out) and they didn't specify any changes to that clause for your situation (as in,did they tell you the work was done by 3rd party, or did they make out like they did it?)- then we would advise that they honour it. It can be a bit tricky when one shop has a policy on warranty and then they put source a job to another company who might have a different warranty policy. However you may have extra rights under the CGA with regards to a reasonable amount of time that part should last for. https://www.consumerprotection.govt.nz/general-help/common-consumer-issues/faulty-products/

Crackles

I will be paying the workshop. They did not specify any changes to the clause. They went ahead and replaced the part and then got the third party to fit the part. They then rang and told me that the work had been done by a third party, hence the reason they want me to pay for it, in addition to the replacement part.

I just think, what is the point of advertising a warranty of service undertaken and parts when I end up paying for it anyway. I also did confirm with them at the outset whether this would cost me anything and they said no as it was within the warranty period.