Ask an expert

We own a 2007 Nissan Tiida.

Is there any particular advantage in returning the car to the Nissan dealer to carry out regular servicing, or can we expect an equally high standard from a non franchise service provider.

It would seem that service costs at the franchise dealer are generally higher for various reasons but in particular because (in this case) approved Nissan parts are used.

Barrie

From the "Ask Jack" archives - 24 September, 2010

I can understand your comments and concerns on the servicing costs however for the age of your vehicle I would continue to use genuine parts and follow the recommended Nissan service regime for a little longer.

I would also be topping up the engine with Nissans recommended oil type (not necessarily their recommended brand) if required between service intervals.

If a local service provider can guarantee they can service the car exactly as per Nissans recommendations (using genuine parts) and they can do the job cheaper then its obviously an option however for a car that is only three years old I wouldn’t be prepared to make that change just yet.

The other thing to consider is this; if you were to have a problem with the car, Nissan are more likely to try and help you as a gesture of goodwill (even if the car is out of new car warranty) if you have been a loyal service customer.

It seems to be more the labour rates at the major franchises that are pushing their costs higher rather than the parts prices from what I have seen. Especially so with basic service items such as oil filters.

If you do consider going to another service provider make sure you ask them to provide an estimate to service the car exactly as per Nissans recommendations before you hand over the keys.

You may also consider asking the Nissan Dealer if some of the recommended work is absolutely necesary in relation to the mielage and use the car is getting.

The NZAA has a chain of approved service providers and general repairers who you may like to do some comapisons with.