Ask an expert

I recently bought a car from a dealer for $3000. The car was sold with a new WoF and a 3 month warranty.

However, after a week I had quite a frightening experience when the throttle pedal became stuck.

After sorting out that problem, I decided to check the fluid levels under the bonnet.

There was barely any oil noticeable on the dipstick, and the radiator was almost completely empty as well.

I thought that a car from a dealer with a new WoF and warranty should have been serviced, or at least contain enough fluids to make it run properly.

Am I correct in this, or is the oil level etc. completely the responsibility of the buyer?

Erwin

From the "Ask Jack" archives - 14 December 2009

One legal requirement the dealer must comply with is to ensure the vehicle has a WoF not more than 1 month old at the time of sale.

The WoF is a safety inspection only, and does not include the checking of levels such as engine oil and water.

Regardless of a vehicles value however, I would have thought most dealers would give their stock a basic check over before placing them on the yards for sale to be honest. This not only provides a good customer service but also reduces the risks of a future mechanical failure that they may be held responsible for.

It sounds like they are only interested in making the sale and don't believe in providing a good customer service.

If they hand over a car in this sort of condition, I wouldn't be holding my breath on their warranties being of much value either to be honest.

If for nothing more than personal satisfaction, I would be letting the dealer know of your experience. They may offer to get the car fully checked over to ensure there will be no other surprises, at no cost to you.

Or you could take a more aggressive approach and demand they at least change the oil and filter as a sign of goodwill.