Ask an expert

I recently purchased a [used] Mondeo wagon from a Ford dealer who is unable to "locate" a second key.

Is it usual for vehicle manufacturers to provide two keys and should I expect the dealer to pay for the second key, which they have ordered for me?

What is the dealer's responsibility in this case and do you have any idea on costs to replace the key?

Tony

From the "Ask Jack" archives - 20 November 2009

There are no laws that force any seller to ensure a spare key is supplied to a new owner.

One of the reasons I would purchase a car from any franchise dealer (buying a used Ford from a Ford dealer) however, is because I would feel confident they would ensure something like a spare key is provided or one would be procured after the sale (at no cost) if it was overlooked.

Unfortunately ignition keys are not that simple or cheap to replace any more as they are a vital part of the engine immobiliser system.

Cost wise, I'm not sure as the key will need to coded into the immobiliser system and manufacturers often have their own unique ways of doing this.

If the dealer asks you to pay the full amount, tell them it is unreasonable of them to request this and I suggest you initial negotiating point is to decline this offer. You may have to work toward a compromise of some sort but don't give in too easily.

Ask to speak to the dealer principal if the salesperson concerned does not agree to contributing something towards the costs.

As I said at the start of this reply, remind them why you decided to purchase the car from them when you could have used other options.