Careers
Who We Are
From our humble beginnings as a motoring enthusiast’s club, the AA (The New Zealand Automobile Association Inc.) has grown into a large, dynamic organisation. More than 1.8 million New Zealanders belong to the AA.
Our Why
Our purpose of ‘caring for our Members and the people, spaces and places that are important to them’ drives us and connects us as a team.
Our Way
Our values guide us in all that we do, we strive to live these every day.
Our Employee Benefits
About Us
For over 120 years we've been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands. Get to know a bit more about us below.
Back left to right: John Ramaekers - Chief Financial Officer, Simon Douglas - Chief Policy & Advocacy Officer, Jonathan Sergel - Chief Mobility Officer, Phil Coster - Chief Technology Officer, mark savage - Chief Strategy Officer, Greig Leighton - Chief Partnerships Officer.
Front left to right: Vicki Caisley - Chief People Officer, Nadine Tereora - Chief Executive Officer, Kath Woollard - Chief Experience Officer, Jenni Ryan - Chief Marketing Officer.
Our History
Founded in 1903, the Association started as a small group of motoring enthusiasts in Auckland Tāmaki Makaurau, created by eye surgeon Dr George Thomas Humphrey de Clive-Lowe. Over the next couple of decades, it expanded to 15 regional clubs, all with a focus on providing roadside assistance and advocating for driver safety and motorists’ interests.
In 1991 those clubs were consolidated into what we now know as the New Zealand Automobile Association - a club that has a strong Membership base.
Working here
Our Culture
Our people are talented, naturally curious and love to ask 'what's next?' This means that here at the AA you'll be surrounded by proud, passionate people who seek a challenge, work as one and enjoy our unique team spirit.
Diversity, Equity & Inclusion
Here at the AA, we are committed to fostering a diverse, equitable and inclusive environment where our people, Members, customers and other stakeholders feel valued, respected, and empowered. Our teams celebrate the unique backgrounds, perspectives, and experiences each individual brings to the organisation and believe we all should be able to bring our true selves to work every day.
We acknowledge that systemic barriers and biases have historically disadvantaged certain groups. We are continuously learning in this space and strive to create positive change to enable an environment where everyone can thrive.
Our teams
Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering challenge and the opportunity to work in a complex business structure. Here, you will open the door to new possibilities and a variety of career paths.
He Ngākau
The name of our office, He Ngākau, was gifted to us by Ngāti Whātua Ōrākei when we moved into the building in early 2024.
He Ngākau, meaning "The Heart" in English, perfectly embodies the essence and core values of the AA. Just as the heart is central to our existence, He Ngākau symbolises the central hub of creativity, collaboration, and innovation.
He Ngākau reflects our commitment to the continued evolution of our service and brand, fostering a vibrant and nurturing work environment where ideas are nurtured and brought to life, for the benefit of all Members.
Customer Experience
Customer Experience is a team of over 300 who interact with our valued Members and Customers daily across our AA Centres and Contact Centres. We have a range of roles ranging from Insurance Consultants, Customer Service Representatives and Administrators just to name a few.
Mobility
Our Mobility team are ready to help our Members whenever they need us. Ranging from breakdown services, tyre changes, battery replacements and driving lessons we are always on the lookout for qualified technicians, inspectors, instructors and so much more!
Other AA Businesses
The AA has a number of joint ventures, AA Home and AA Battery Service. We offer a range of different roles for you to explore.
AA Home
AA Home is a joint venture between The New Zealand Automobile Association ('the AA') and AA Insurance Ltd. The business addresses a range of home emergency breakdowns and other home related services. Its key goal is to expand existing products and services known as AA Home Response, AA Home Response Plus and AA Home Book a Job.
AA Battery Service
AA Battery Service is a joint venture between Club Assist and NZ Automobile Association. AA Battery Service provides Members with automotive battery supply, mobile battery replacement, and contracted road service solutions.
AA Insurance
AA Insurance is a joint venture between The New Zealand Automobile Association ('the AA') and Suncorp. They offer general Insurance to New Zealanders ranging from home, car and contents and small business. AA Insurance have their own recruitment team, if you’re interested in exploring roles click here